ANGELICA BOSHOFF
Port Saint Lucie,FL
Summary
My objective is to create a level of service, that exceeds your expectations. My highest priority is to improve and create an environment where clients and members feel welcome. I believe that communication is key, in all aspects of life. I have extensive experience working in the hospitality industry both locally and internationally for about 14 years now.
I am a hard worker, and I’m willing to learn new skills in order to achieve my future goals.
If I don't know something, I am fearless in my pursuit to gain all knowledge in whatever it may be.
I am also Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
I fully believe that I would be a huge asset to your team.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Walkerbay Accommodation
06.2022 - 10.2022
- Organization skills to keep accurate records and find important information promptly
- Ensure rooms are clean and ready for the next guests to check in
- Extensive Google docs, Microsoft EXCEL knowledge as well as Corel Drawer
- Helped with marketing the Guest house
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Helped create and foster a respectful and inclusive team environment
- Provided direction to staff
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Receptionist, Concierge
Lost Tree Club
11.2021 - 05.2022
- Welcomed members by greeting and directing them appropriately
- Helped sell merchandise
- Notified company personnel of member arrival for scheduled reservations
- Maintains telecommunications system
- Memorized names of members, and their preferences, to ensure with more personalized experience
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Helped create spreadsheets, handled all bookings with my colleague for scheduled season appointments
- Responsible for checking in guests, providing guest orientation, and ensuring all linen towels and beverages are always clean, prepared and well stocked
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Corresponded with clients through email, telephone or postal mail.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
Server |Bartender
Montammy Golf Club
05.2021 - 11.2021
- Opening and closing duties
- Friendly and professional interaction with members
- Training new employees Taking clients to reserved tables
- Setting up and breaking down of the bars, beverages stock control, and working private events running the bar
- Answering phones and taking Lunch/Dinner reservations
- Working private functions, birthdays and weddings
- Serve customers promptly
- Maintain a friendly, courteous and professional manner
- Ensure presentation of food always meets franchise standards
- Extensive Google docs, Microsoft EXCEL knowledge as well as Corel Drawer
- Extensive training in POS systems, creating cells and adding menu items
- Memorizing member names and numbers
- Handling customer accounts and personal information.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Server, Fine Dining
Royal Palm Yacht, club
11.2020 - 05.2021
- Opening and closing duties
- Friendly and professional interaction with members
- Training new employees Taking clients to reserved tables
- Working private functions, birthdays and weddings
- Serve customers promptly
- Maintain a friendly, courteous and professional manner
- Ensure presentation of food always meets franchise standards
- Memorizing member names and numbers
- Handling customer accounts and personal information.
- Rolled silverware, set up tables and polished glassware and silverware.
- Suggested wine pairings to go with specific menu items.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server, Bartender
Montammy Golf Club
05.2020 - 11.2020
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Developed drink menu with creative cocktails, contemporary wines and craft beers.
- Cultivated warm relationships with regular customers.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Managed cash and bar revenue during special promotions or sporting events.
- Kept bar presentable and well-stocked to meet customer needs.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Server
Boca Rio Golf Club
11.2019 - 05.2020
- Opening and closing duties
- Friendly and professional interaction with members
- Training new employees Taking clients to reserved tables
- Answering phones and taking Lunch/Dinner reservations
- Working private functions, birthdays and weddings
- Serve customers promptly
- Maintain a friendly, courteous and professional manner
- Ensure presentation of food always meets franchise standards
- Memorizing member names and numbers
- Handling customer accounts and personal information
- Replenished snacks served drinks and helped run card game competitions.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
Assistant Manager | Receptionist
Walkerbay Accommodation
10.2019 - 04.2020
- Opening and closing duties
- Friendly and professional interaction with members
- Training new employees Taking clients to reserved tables
- Answering phones and taking Lunch/Dinner reservations
- Working private functions, birthdays and weddings
- Serve customers promptly
- Maintain a friendly, courteous and professional manner
- Ensure presentation of food always meets franchise standards
- Set up the bar and breakdown, stock control
- Handling customer accounts and personal information
- Silver service
- Memorizing member names and numbers.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Server
Mizner Country Club
04.2019 - 11.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Host, Server, Fine Dining
Forest Highlands Golf Club
05.2019 - 10.2019
- Opening and closing duties
- Friendly and professional interaction with members
- Training new employees Taking clients to reserved tables
- Memorizing the menu and drinks to pair with meals
- Written tests to ensure menu and wine knowledge
- Answering phones and taking Lunch/Dinner reservations
- Working private functions, birthdays and weddings
- Serve customers promptly
- Maintain a friendly, courteous and professional manner
- Ensure presentation of food always meets franchise standards
- Set up the bar and breakdown, stock control
- Handling customer accounts and personal information
- Silver and white glove service
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Rolled silverware, set up tables and polished glassware and silverware.
- Managed sections for smooth flow of guests and orders.
- Suggested wine pairings to go with specific menu items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Assisted managers with quickly resolving service- and food-related issues.
- Cultivated warm relationships with regular customers.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Recorded available tables after seating each party using specialized seating software.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Bussed and reset tables to keep dining room and work areas clean.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Server, Host, Beverage Cart Attendant
The Country Club At Mirasol
10.2018 - 05.2019
- Opening and Closing duties
- Friendly and professional interaction with members and guests.
- Memorizing the menu and drinks to pair with meals
- Written tests to ensure menu and wine knowledge
- Hosting and seating members at events such as weddings, private dinners, birthday parties and private parties
- For 800+ guests
- Working the health bar performing food preparations, making salads, smoothies and juices (for which members started requesting)
- Making and Taking reservations
- Training new employees
- Handling customer accounts and personal information
- Working two 18 Hole Golf Course serving food and drinks to members on the golf course
- Explained menu items and suggested appropriate options for food allergy concerns.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Working events on the golf course.
Events Coordinating Assistant
Vredenburg Manor House
11.2015 - 10.2016
- Would assist at the Bar when needs, Staff cash ups
- Mixing drinks, creating personalized drinks for selected events
- Stock ordering and control
- Supervising staff throughout the events
- Stock takes
- Customer liaising
- Coordinating events such as birthday parties, weddings
- Planning events details and aspects, including seating, dining and guests
- Creating reliable financial reports and collecting payments
- Managing events and addressing potential problems that may arise
- Extensive Google docs, Microsoft EXCEL knowledge as well as Corel Drawer
- Helped with marketing the business
- Planning for potential scenarios that could impact the integrity of the event
- Maintaining a working knowledge of the Manor’s needs for a variety of events.
Assistant Manager |Barista
Tuscany Coffee Shop
01.2014 - 12.2015
- Friendly and professional interaction with customers
- Money handling, cash ups, cash register
- Stock control and rotation
- Training new employees
- Stepped in when my boss went away on Business with opening and closing
- Data capturing and filing
- Handling customer accounts and personal information
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Busser, Server, Host
Birkenhead Breweries
12.2009 - 12.2014
- Greeting and seating customers
- First ever job
- Taking clients to reserved tables
- Answering phones and taking Lunch/Dinner reservations
- Working private functions, birthdays and weddings
- Serve customers promptly
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
- Cultivated warm relationships with regular customers.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Checked identification for minimum age for sale of alcoholic beverages.
Education
Certification - Personal Training
ISSA
Online05.2021
High School Diploma -
Hermanus High School
Hermanus, South Africa12.2015
Skills
- POS(Point of sales), System trained and skilled
- Excellent MicroSoft , Office, Word, Powerpoint and Excel marketing
- Strategic planning and analysis
- Proficient with Reservation Management
- Proficient in Training Employees
- Attentive, organized and able to prioritize tasks for optimum efficiency
- Countless Leadership experience
- Collaboration Talent
- Positive attitude, undeniable enthusiasm
- Resilient
- Scheduling and Coordinating
- Strong work ethic
- Managing Multiple Priorities
- Directing Team Members
- Employee Coaching and Motivation
Hobbies
Sketching, Dancing, Singing - Modeling
Photography, Creative thinking, Writing
Timeline
Assistant Manager
Walkerbay Accommodation
06.2022 - 10.2022
Receptionist, Concierge
Lost Tree Club
11.2021 - 05.2022
Server |Bartender
Montammy Golf Club
05.2021 - 11.2021
Server, Fine Dining
Royal Palm Yacht, club
11.2020 - 05.2021
Server, Bartender
Montammy Golf Club
05.2020 - 11.2020
Server
Boca Rio Golf Club
11.2019 - 05.2020
Assistant Manager | Receptionist
Walkerbay Accommodation
10.2019 - 04.2020
Host, Server, Fine Dining
Forest Highlands Golf Club
05.2019 - 10.2019
Server
Mizner Country Club
04.2019 - 11.2019
Server, Host, Beverage Cart Attendant
The Country Club At Mirasol
10.2018 - 05.2019
Events Coordinating Assistant
Vredenburg Manor House
11.2015 - 10.2016
Assistant Manager |Barista
Tuscany Coffee Shop
01.2014 - 12.2015
Busser, Server, Host
Birkenhead Breweries
12.2009 - 12.2014
Certification - Personal Training
ISSA
High School Diploma -
Hermanus High School
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