Angelica Britton
Fort Stewart,GA
Summary
Proven Assistant General Manager with a track record of elevating customer satisfaction and streamlining operations at World Of Beer. Expert in inventory control and operations management, I excel in staff development and fostering employee relations. Achieved significant improvements in efficiency and team performance, demonstrating strong leadership and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
World Of Beer
11.2024 - Current
- Conducted financial analysis for informed strategic planning.
- Fostered a collaborative environment for enhanced team performance.
- Coordinated scheduling for maximized staff productivity.
- Addressed service gaps to promote seamless customer experiences.
- Implemented strategic initiatives for improved employee engagement.
- Streamlined operational processes by identifying inefficiencies.
- Handled cash accurately and prepared deposits.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Assistant General Manager
Doodles Billards
06.2024 - 12.2024
- Conducted financial analysis for informed strategic planning.
- Fostered a collaborative environment for enhanced team performance.
- Implemented strategic initiatives for improved employee engagement.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
Bartender
The El Paso Wing Factory
05.2023 - 10.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Server
Bubbas 33
07.2022 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Assistant General Manager
Happys Irish Pub
04.2021 - 05.2022
- Conducted financial analysis for informed strategic planning.
- Fostered a collaborative environment for enhanced team performance.
- Coordinated scheduling for maximized staff productivity.
- Addressed service gaps to promote seamless customer experiences.
- Implemented strategic initiatives for improved employee engagement.
- Streamlined operational processes by identifying inefficiencies.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Education
HS Diploma -
Overhills High School
Spring Lake, NCSkills
- Staff management
- Inventory control
- Operations management
- Staff development
- Employee relations
- Employee scheduling
- Food safety and sanitation
Timeline
Assistant General Manager
World Of Beer
11.2024 - Current
Assistant General Manager
Doodles Billards
06.2024 - 12.2024
Bartender
The El Paso Wing Factory
05.2023 - 10.2023
Server
Bubbas 33
07.2022 - 05.2023
Assistant General Manager
Happys Irish Pub
04.2021 - 05.2022
HS Diploma -
Overhills High School
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