Angelica Brooks
Atlanta,GA
Summary
Dedicated Customer Service Professional experienced in analyzing customer inquiries and implementing service strategies that enhance satisfaction and operational efficiency. Delivered improved service standards and customer satisfaction through effective problem-solving and team leadership.
Overview
2
2
years of post-secondary education
9
9
years of professional experience
Work History
Food Service Complaint Resolution Specialist
SSP America
Atlanta, GA
07.2023 - 08.2026
- Resolved customer inquiries through effective communication, enhancing customer satisfaction.
- Analyzed and documented customer feedback to identify trends for service improvement.
- Ensured compliance with applicable laws and regulations during the resolution process.
- Coordinated team schedules to ensure adequate coverage and resource allocation.
- Trained new employees on company policies and procedures for operational excellence.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Developed strategies to elevate customer service standards across the organization.
Telesales Representative
Comcast
Alpharetta, Georgia
03.2017 - 08.2020
- Engaged customers through outbound calls to promote services and products.
- Provided detailed information about Comcast's offerings and pricing structures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Educated customers on product features and benefits to drive informed purchases.
Education
Diploma - Cosmetology
Atlanta Technical College
Atlanta, GA 08.2022 - 05.2024
Skills
- Complaint resolution
- Customer relationship management
- Customer inquiry analysis
- Service improvement
- Product knowledge
- Team leadership
- Employee training
- Complex problem resolution
- Problem solving
- Critical thinking
- Active listening
- Goal setting
Timeline
Food Service Complaint Resolution Specialist
SSP America
07.2023 - 08.2026
Diploma - Cosmetology
Atlanta Technical College
08.2022 - 05.2024
Telesales Representative
Comcast
03.2017 - 08.2020