Angelica Buelna
San Diego,CA
Summary
- Seeking to obtain an entry- to mid-level position of administrative support within a well known company where professional experience, education, and abilities stand as an advantage for personal growth. Fluently speak, read, and write English and Spanish.
- Possess strong leadership skills.
- Capable of making independent decisions based on my own judgment.
- Can multitask and work with multiple deadlines.
- Possess attention to detail.
- Follow company policies.
- Extraordinary time management and organizational skills.
- Strong ability to promote superior quality customer service, cleanliness, and safety.
- Strong ability to solve practical problems effectively.
- Reliable, a great people person, and understand the importance of teamwork.
- Customer Service.
- Superb proactive attitude to work.
- Able to communicate positively with staff and customer.
- Very good ability to listen to directions and follow all instructions.
- Self- motivated and professional.
- Flexible hard worker ready to learn and contribute to team success.
- Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
- Committed with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Patient Access Representative
Sharp Healthcare
San Diego , CA
07.2022 - Current
- Performed data entry of demographic, financial, insurance, and clinical information into the system.
- Monitored patient flow within the department and communicated any delays to management staff.
- Verified insurance eligibility and collected co-payments or deposits as required.
- Collaborated with other departments to ensure proper documentation was received prior to registering a patient.
- Filed medical records, scanned documents into the system, and maintained accurate patient information.
- Responded to inquiries from providers regarding insurance coverage and benefits.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Developed positive relationships with physicians, nurses, administrators, and other staff members.
- Ensured all patient registration forms were completed accurately and efficiently.
- Answered incoming calls from patients or providers in regards to registration questions or issues.
- Maintained current knowledge of changes in healthcare regulations by attending continuing education classes as required.
- Attended weekly meetings with team members discussing new policies and procedures related to access services.
- Greeted patients and visitors in a professional manner, providing assistance as needed.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Verified demographics and insurance information to register patients in computer system.
- Applied HIPAA privacy and security regulations while handling patient information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Communicated financial obligations to patients and collected fees at time of service.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Provided directions and information to patients and families, enhancing their hospital experience.
- Guided patients through the completion of consent and other required medical forms.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Assembled registration paperwork and placed identification bands on patient.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
Makeup Artist
Freelance Makeup Artist
Various Locations throughout San Diego
01.2014 - Current
- Freelance with a certification in Professional Makeup
- Understand the basic sanitation requirements regarding topical application of moisturizers, make up, and other products
- Work with little to no supervision
- Responsible for scheduling, organizing, and providing a high quality service
- Work under high pressure conditions to meet deadlines while still providing a high quality artistic service.
Customer Service Representative
CBX/ LAZ Parking
San Diego, Ca
10.2017 - 09.2018
- Provided premier customer satisfaction with a friendly demeanor
- Greeted and offered help to passengers looking for help or direction
- Assisted passengers completing tasks and guide them through the appropriate processes needed to use bridge to cross from the United States to the Tijuana airport
- Provided assistance with luggage and wheelchair assistance, cashiering, filtering, passenger flow control
- Parking lot attendant, and Parking guide attendant
- Understood and followed strict CBX/U.S
- Customs and immigration policies and guidelines
- Worked in the concierge desk selling bridge passes to access the bridge to cross from San Diego directly into the Tijuana airport.
Driver
Uber
San Diego, CA
08.2017 - 09.2018
- Safely providing a driving service via an app in my community
- Provide superior customer service with a sense of urgency, safety and kindness
- Congenial, mature, and professional demeanor.
Cleaner
Freelance
Various Locations throughout San Diego, Ca
09.2011 - 03.2014
- Freelance house cleaning services
- Responsible for scheduling, organizing, and providing high quality services
- Work with little to no supervision
- Responsibilities include, but were not limited to: Full and thorough cleaning of kitchen, bedrooms, bathrooms, living area, windows, floors, and all other specified appliances
- Understand the basic sanitation requirements regarding to kitchen and bathroom chemical handling, personal hygiene, and equipment safety.
Babysitter
Freelance Babysitter
Various locations throughout San Diego and Tijuana, Ca
09.2011 - 03.2014
- Freelance babysitting (to include light house cleaning on occasion)
- Responsible for scheduling, organizing, and providing high quality services
- Work with no supervision
- Responsibilities include, but were not limited to: Supervise, entertain, tutor, feed, bathe, and get child(ren) in bed on schedule
- On occasion: light cleaning of kitchen, bedrooms, bathrooms, and living area
- Understand the basic sanitation requirements regarding kitchen and bathroom chemical handling, personal hygiene, and equipment safety
- Understand the importance of child supervision and safety.
Mentor
Big Brother Big Sister
San Diego, CA
05.2009 - 09.2011
- Program to mentor, tutor, and support youth in the Nestor community
- Responsibilities include, but are not limited to: Talking to students about day to day life
- Conduct confidential conversations with students to develop a bond and be a positive reinforcer in school as well as to help students make a connection with school
- Organize and plan tutoring sessions
- Help students to build character, become responsible on starting a new year in school, and improve their educational responsibilities by leading group discussions and activities
- Organize recreational activities and sporting games.
Education
Highschool -
Southwest Highschool
San Diego, CA06.2011
Some College -
Southwestern College
Chula Vista, CASkills
- Strong leadership skills
- Independent decision making
- Multitasking
- Attention to detail
- Adhering to company policies
- Time management
- Organizational skills
- Customer service
- Problem-solving
- Reliability
- Teamwork
- Positive communication
- Direction following
- Self-motivation
- Professionalism
- Flexible Schedule
- Insurance Verification
Timeline
Patient Access Representative
Sharp Healthcare
07.2022 - Current
Customer Service Representative
CBX/ LAZ Parking
10.2017 - 09.2018
Driver
Uber
08.2017 - 09.2018
Makeup Artist
Freelance Makeup Artist
01.2014 - Current
Cleaner
Freelance
09.2011 - 03.2014
Babysitter
Freelance Babysitter
09.2011 - 03.2014
Mentor
Big Brother Big Sister
05.2009 - 09.2011
Highschool -
Southwest Highschool
Some College -
Southwestern College