Angelica Burgos
Store Manager
Springfield,MA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Store Manager
Expressions
Springfield , MA
03.2010 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Completed point of sale opening and closing procedures.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Supervised guests at front counter, answering questions regarding products.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Key Holder
Madrag Clothing Store
Springfield , MA
06.2017 - 03.2020
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Streamlined opening and closing procedures as integral member of store staff.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
- Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
- Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Mentored new sales associates to contribute to store's positive culture.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Trained team members in successful strategies to meet operational and sales targets.
- Trained newly hired sales team in upselling techniques.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Researched issues to obtain appropriate answers to customer inquiries.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Returned change and currency and processed debit and credit card payments with Number% accuracy rate.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
Education
High School Diploma - Cosmetology
Roger L Putnam Vocational Technical High School
Springfield, MA 09.2003 - 09.2007
Skills
Relationship building and management
Team leadership and coaching
Customer Relations
Training and mentoring
Staff training and development
Accurate money handling
Timeline
Key Holder
Madrag Clothing Store
06.2017 - 03.2020
Store Manager
Expressions
03.2010 - Current
High School Diploma - Cosmetology
Roger L Putnam Vocational Technical High School
09.2003 - 09.2007