Summary
Overview
Work History
Education
Skills
Websites
Certification
LANGUAGES
Timeline
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ANGELICA BURR

Bentonville,AR

Summary

Results-driven Senior Sales Coordinator with a Bachelor’s degree in Marketing and a minor in Management from the University of Arkansas. Over 3 years of combined experience in sales coordination, client onboarding, CRM optimization, and customer service. Proven ability to increase lead conversion rates, streamline sales processes, and support revenue growth through strategic use of HubSpot, Asana, and Microsoft Office Suite. Bilingual in English and Spanish, with exceptional communication, adaptability, and problem-solving skills that foster strong client relationships and cross-team collaboration. Recognized for consistently exceeding performance goals and contributing to team success in fast-paced, deadline-driven environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Sales Coordinator

STAT Recovery Services
09.2024 - Current
  • Administer and optimize HubSpot CRM, implementing workflow automations that reduced manual data entry by 35% and improved sales pipeline visibility, contributing to a 20% faster lead-to-close cycle.
  • Lead process automation and systems integration projects, eliminating over 50+ manual steps across sales and operations, resulting in an estimated 15 hours saved per week for the sales team.
  • Coordinate complex client onboarding processes, ensuring 100% accuracy in retailer-specific system setups and accelerating onboarding timelines by an average of 25%.
  • Oversee sales support operations, improving proposal and estimate accuracy by 30% through standardized templates and acting as an escalation point to resolve issues within 24 hours.

Sales Operations Specialist

STAT Recovery Services
12.2022 - Current
  • Boosted sales efficiency by ~15% by streamlining processes and implementing new strategies.
  • Created over 15 comprehensive reports on sales performance metrics for senior leadership review, enabling data-driven decision-making.
  • Implemented 10 major CRM system upgrades, enhancing team productivity and improving customer relationship management capabilities.
  • Supported onboarding for 50+ prospective clients throughout the sales journey, ensuring smooth transitions and strong retention rates.

Social Media Assistant

Evelin Burr Boutique
08.2018 - 05.2024
  • Create Social Media awareness by posting at least 3 posts per week for boutique for products such as jewelry and accessories
  • Implemented social media strategy across 3 digital media platforms (instagram, Snapchat, and Tik Tok)
  • Created engaging content to keep social media channels updated and on brand.

Cashier and Food Prep/Delivery

Torchy's Tacos
11.2021 - 12.2022
  • Foster a positive restaurant experience by greeting and informing over 100 customers a week on menu items
  • Deliver service excellence through 6 points of contact to build great customer interactions
  • Ensure restaurant safety and meet 100% of cleanliness standards to reduce hazards
  • Take orders directly and by phone, process on average, $1,000 of cash and credit cards for purchases

Sales Associate

Abercrombie & Fitch Co
06.2021 - 08.2021
  • Maintained stock and customer displays to keep product current and presentable: racking/folding 50 pieces of clothes per shift
  • Greeted and escorted customers to multiple product racks and shelves to assist with finding variation of merchandise
  • Provided information over 3 products to customers such as shoes, perfume, and clothing to boost satisfaction

Education

Bachelor of Science - Business Administration, Marketing, Management

University of Arkansas, Sam M. Walton College of Business
Fayetteville, AR
05.2023

Skills

  • Leadership
  • Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
  • HubSpot CRM & Sales Hub
  • Asana Project Management
  • Bilingual: English & Spanish
  • Customer Service Excellence
  • Sales Process Coordination & Lead Conversion
  • Strong Written & Verbal Communication
  • Adaptability & Problem-Solving

Certification

  • RevOps Bootcamp – HubSpot Academy
  • Inbound Sales Certification – HubSpot Academy
  • Sales Hub Software Certification – HubSpot Academy
  • Dale Carnegie Training – 12-Week Course: Effective Communications & Human Relations

LANGUAGES

English (Native), Spanish (Native), consulted with customers and management in a bilingual environment of English and Spanish

Timeline

Senior Sales Coordinator

STAT Recovery Services
09.2024 - Current

Sales Operations Specialist

STAT Recovery Services
12.2022 - Current

Cashier and Food Prep/Delivery

Torchy's Tacos
11.2021 - 12.2022

Sales Associate

Abercrombie & Fitch Co
06.2021 - 08.2021

Social Media Assistant

Evelin Burr Boutique
08.2018 - 05.2024

Bachelor of Science - Business Administration, Marketing, Management

University of Arkansas, Sam M. Walton College of Business

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