Angelica Cabida-Daly
Middlesex
Summary
Aspiring to secure a role that leverages strong communication skills and extensive experience to exemplify effective leadership, collaboration, and professionalism for clients seeking services through rewarding employment opportunities with potential for advancement based on performance and presentation.
Overview
2
2
Languages
30
30
years of professional experience
Work History
General Clerk
University Hospice
Staten Island
11.2009 - Current
- Home Aide Coordinator - responsible in hha placements. Working alongside agencies coordinators ensuring that patients, families and aides have a good experience as well as problem solving.
- Maintaining Flu Records every season and ensuring that all HHA Agencies are abiding DOH Regulations.
- Maintaining accurate documentations and information between Epic and HHA Exchange.
- Hospice Intake Assistant - assisting with new patient referrals & intake status which includes, initial DME requests, hha requests.
- Coordinating Durable Medical Equipment (DME), orders & scheduling for deliveries. Working with various vendors in coordinating with representatives and logistics dept to ensure patient's needs are met and ensuring a timely delivery. This also includes changing billing and equipment replacement if a vendor is providing a non-contracted equipment.
- Managed administrative tasks including filing, data entry, and correspondence.
- Generating reports for Joint Commission and Dept of Health as requested.
- Sending Hospice Medical Orders to patient's Attending PCG for signatures.
- Managed patient and family's inquiries and complaints and redirected to the appropriate PCG team.
- Assisting and supporting every Clinical Team member, ensuring that they have adequate medical supplies as well as ensuring that hha information is given accurately.
- Providing Nursing Home patient's time-sensitive hospice documentations such as hospice consents, advanced directives and Molsts.
- Epic chart maintenance - ensuring all information in the EMR are accurate.
- Supported staff by preparing materials for meetings and training sessions or any emails and/or Teams inquiries.
- Overseeing hospice volunteers in preparing admission packets and ensuring all documents are current and up to date.
- Managed high call volumes, operated photocopiers, scanners, facsimile machines and personal computers.
Ambulatory Care Clerk - Medical Records
SIUH Medical Arts Pavillion (MAP)
Staten Island
10.2015 - 05.2017
- Processed patient information using electronic health record systems.
- Maintained accurate filing and documentation of medical records.
- Communicated effectively with staff to ensure smooth operations.
- Answered phones in a courteous manner while providing excellent customer service.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Verified accuracy of all paperwork prior to submission for processing.
- Utilized computer software programs to create reports, labels, forms.
- Scanned documents into digital formats ensuring accuracy of content.
- Answered customer inquiries via phone and email.
Ambulatory Care Clerk - Scheduler
Northwell - SIUH Medical Arts Pavillion
Staten Island
06.2014 - 05.2017
- Managed appointment calendars, ensuring timely updates and accurate information.
- Coordinated patient appointments using electronic scheduling systems.
- Managed incoming calls to schedule, reschedule, and confirm appointments.
- Maintained accurate patient records and appointment logs for easy access.
- Utilized scheduling software programs to efficiently book appointments according to physician availability.
- Provided administrative support such as filing, copying, faxing and scanning documents as needed.
- Answered phone inquiries from patients and directed them to appropriate personnel.
- Advised patients on healthcare issues and scheduled appointments for general check-ups or specialist visits.
- Communicated with team members to confirm schedules and address conflicts.
- Collaborated with vendors to coordinate external appointments and services.
- Entered information into system to update status reports.
Clerical Associate
SIUH Hospital (Northwell)
Staten Island
11.2008 - 06.2014
- Greeted visitors and provided assistance to family members, adjunct doctors and residents.
- Collaborated with colleagues, Unit Managers, Nurses, PCA's and housekeeping to ensure an easy flow of operations.
- Maintained inventory of medical supplies and equipment on the unit and placed internal requests as needed.
- Supported team members with daily administrative tasks and projects.
- Updating patient boards, Attending and Resident's schedule
- Admitting and Discharging patients on the unit.
- Entered medical orders & labs in computer system, filling out request forms.
- Answering call bells from patients ensuring their needs are addressed.
- Provided customer service support to address inquiries and resolve issues.
- Placing work orders for faulty equipment.
- Maintaining cleanliness and order in the units.
- Minor trouble shooting of computers, scanners and fax machines.
Client Relations Representative
Kwik Kopy Printing
Manhattan
01.1997 - 08.2011
- Creating new client accounts and establishing relationships
- Scheduling regular visits to current clients and ensuring work satisfaction.
- Preparing mailings and promotions collaborating with in-house graphic designers.
- Preparing quotes for clients and project completion timeline.
- Handled monetary transactions and invoices.
- Assisted clients in selecting appropriate printing services based on needs.
- Managed multiple projects simultaneously while meeting deadlines.
- Data entry and maintenance of company's data software - ACT
- Collaborated with wholesale dealers and prepared pricing for retail sales.
- Maintained inventory and supplies.
- Training new employees.
- Managed customer service issues in a professional manner.
- Handled various black and while copiers with different make and models as well as troubleshooting and collaborating with technicians for machinery updates.
Education
Certificate - EMT-D
Bayley Seton Hospital
Staten Island, NY12-1992
High School Diploma -
Perpetual Help College of RIzal
Las Pinas, Manila, Philippines06-1991
Some College (No Degree) - BS- Nursing
College of Staten Island
Staten Island, NYSome College (No Degree) - BS - Nursing
Emilio Aguinaldo College of Manila
Manila, PhilippinesSkills
- EPIC charting
- data entry
- document management
- medical record maintenance
- customer relationship management
- HHA Exchange program
- PHS, McKesson, Series and Teletracking programs
- Typing 60wpm, facsimile, scanners, printers
- word, excel, adobe
Languages
English
Professional
Tagalog
Professional
Timeline
Ambulatory Care Clerk - Medical Records
SIUH Medical Arts Pavillion (MAP)
10.2015 - 05.2017
Ambulatory Care Clerk - Scheduler
Northwell - SIUH Medical Arts Pavillion
06.2014 - 05.2017
General Clerk
University Hospice
11.2009 - Current
Clerical Associate
SIUH Hospital (Northwell)
11.2008 - 06.2014
Client Relations Representative
Kwik Kopy Printing
01.1997 - 08.2011
Certificate - EMT-D
Bayley Seton Hospital
High School Diploma -
Perpetual Help College of RIzal
Some College (No Degree) - BS- Nursing
College of Staten Island
Some College (No Degree) - BS - Nursing
Emilio Aguinaldo College of Manila