ANGELICA CAMACHO
Antelope
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Service Desk Analyst
Williams Sonoma (Contract)
10.2023 - 11.2023
- Served as the first point of contact for internal employees, providing exceptional customer service and resolving technical issues through effective communication and troubleshooting
- Accurately documented and tracked technical issues using ServiceNow ticketing system, ensuring detailed records of incidents, resolutions, and ongoing activities
- Evaluated and escalated tickets as necessary to ensure complex issues were addressed promptly and effectively, collaborating with team members and other departments when required
Customer Service Representative
Davis Joint Unified School District
04.2022 - 09.2023
- Efficiently handled an average of 60 inbound calls daily, ensuring a high level of customer satisfaction and issue resolution
- Collaborated with the enrollment department to assist in the collection of required legal documents, including birth certificates, IDs, and proof of residence, streamlining the enrollment process
- Responded to inquiries from parents, students, and staff members regarding school district policies, procedures, and programs, both in person and through various communication channels (phone, email, etc)
COVID Testing Supervisor
Davis Joint Unified School District
08.2021 - 04.2022
- Supervised a team of 15 COVID Testing Kiosk Workers, providing guidance and support to ensure smooth testing operations
- Assisted in the development and implementation of efficient COVID testing processes, including workflow optimization and client interaction strategies
- Collaborated with higher-level management to develop strategies for improving testing efficiency, client satisfaction, and overall program effectiveness
COVID Information Technology Specialist I
Davis Joint Unified School District
03.2021 - 04.2022
- Acted as frontline support, assisted kiosk staff with the cancellation of laboratory accessions and orders, ensuring efficient and accurate processing
- Diligently verified the accuracy of patient information in the healthcare system database, contributing to the integrity of patient records and testing outcomes
- Assisted in troubleshooting and resolving IT issues related to the scanning and data entry systems, minimizing downtime and maintaining productivity
Education
Bachelor of Arts - Psychology
California State University - Sacramento
Sacramento, CA05.2021
Associate's Degree - Psychology
Hartnell College
Salinas, California05.2019
Skills
- Client Relations
- Complaint Handling
- Call Documentation
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Service Desk Analyst
Williams Sonoma (Contract)
10.2023 - 11.2023
Customer Service Representative
Davis Joint Unified School District
04.2022 - 09.2023
COVID Testing Supervisor
Davis Joint Unified School District
08.2021 - 04.2022
COVID Information Technology Specialist I
Davis Joint Unified School District
03.2021 - 04.2022
Bachelor of Arts - Psychology
California State University - Sacramento
Associate's Degree - Psychology
Hartnell College