Angelica Cardenas

• Committed to providing daily personal care, companionship and emotional support for a terminally ill family member ensuring their comfort and well being
• Developed personalized care plan in collaboration with health care professionals to ensure the best quality of life
• Assisted with meal preparation along with medication management
• Maintained a safe clean and comfortable living environment through regular housekeeping management
• Monitored hourly progress and reported changes to healthcare team promptly

• Identified and resolved customer concerns, creating positive experiences that promotes customer loyalty
• Maintained high standards in performance metrics such as call and live chat quality, availability, and dependability
• Developed and maintained positive customer relations while coordinating with team members to properly handle research inquiries and questions
• Built trusting relationships with customers using empathetic communication
• Maintained focus on customer satisfaction while serving a 60 to 70 clients daily
• Navigated multiple computer systems and applications to quickly obtain accurate information
• Suggested products tailored to customers business needs
• Maintain detailed and accurate records of client interactions, including inquiries, feedback, and complaints

Client Services and Technical Support

• Maintained professionalism under pressure while resolving disputes or conflicts
• Developed rapport with customers using empathy, leading to higher retention rates and positive feedback from clients
• Assisted over 60 customers daily in navigating company website, remote support and troubleshooting technical issues improving their experience
• Maintained up-to-date knowledge of product and service changes
• Trained new customers in using the billing, accounting and EMR software programs
• Engaged with customers through phone, email, and live chat to address account needs and deliver premium support

Invoices and Sales

• Ensures clients are fully informed with billing processes and have a complete understanding of their charges
• Assisting customers via inbound/outbound calls, emails, or live chat to provide continuous care for all account needs
• Identified opportunities for upselling additional products and services based on understanding of the client's evolving business needs and goals
• Acts as a trusted advisor to clients, offering insights, best practices, and recommendations for their business needs
• Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth
• Assisted with enrollment process and assisted with creating accounts