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I am looking for the next challenge in my career and welcome the opportunity to present myself for assessment. I believe that my many years experience in customer service roles in the retail, hospitality and the airlines industries, matched with my retail management and team leadership experience, would deliver considerable value to any enterprise requiring exceptional customer service and relationship management skills.

Summary
Business Development Manager with 15+years of experience. Working in the diamond and jewellery industry since the year 2003. Into loose diamonds and jewellery sales marketing, business development & management with over 13 years of experience. Planning and implementing sales strategies over a multi-state territory. Seeking to bring proven record in team leading and in launching successful marketing campaigns into a senior management position. Result oriented enthusiastic,progressive. Outgoing and detail-oriented, proficient at building and maintaining professional relationships. Obtained Ph.D degree(Strategic Marketing of Diamond & Jewellery industries in India) In the year,2016. Able to understand and work with the personal values of superiors, peers, and subordinates. Make a favorable impression and easily gains acceptance with others. Well- accepted by others under difficult or adverse situations. Work harmoniously and effectively with others. Develop a strong working rapport with others. Track record of developing positive working relationships. Promote relationships built on trust, respect, and honesty in the workplace. Displayed high degree of tact and diplomacy. Advanced Able to seek creative alternatives when necessary. Flexible about exploring new paths, procedures, and approaches. Advanced Ability to handle pressure and always keep a positive attitude. Advanced Salesforce. Advanced Teamwork - part of sales team who generated $20Million sales in the year 2019.

Through my previous experience as a Restaurant Manager, Senior Care Assistant, and over two years working within the Disabled Facilities Grants Team, alongside achieving a Level 3 NVQ Diploma in Lead Adult Care with Distinction, I have developed a strong range of transferable skills highly relevant to a Senior Caseworker role.
My current experience within the Disabled Facilities Grants Team has provided me with extensive knowledge of the grant application process, case management, housing adaptations, and supporting vulnerable and disabled clients to maintain independent living. I am fully up to date with relevant policies, procedures, legislation, safeguarding responsibilities, and local authority guidelines, ensuring all cases are managed professionally, accurately, and compliantly.
My background in care has strengthened my ability to work compassionately and effectively with vulnerable individuals while maintaining a person-centred approach. I have experience liaising with occupational therapists, contractors, and healthcare professionals, and families to coordinate support and achieve positive outcomes for service users.
In supervisory roles, I have developed strong leadership and organisational skills, including managing workloads, delegating responsibilities, mentoring staff, resolving complex issues, and maintaining high standards of service delivery within fast-paced environments. I am confident handling sensitive situations, prioritising competing demands, and communicating effectively with both clients and professionals.
My experience as a Restaurant Manager further developed my communication, administration, customer service, and problem-solving skills. Managing teams and operations in high-pressure environments strengthened my ability to remain organised, adaptable, and solution-focused while delivering excellent service standards.
Combined, these experiences have equipped me with excellent interpersonal, case management, and time management skills, along with the ability to build strong professional relationships, manage complex caseloads, and support clients through challenging situations with empathy, professionalism, and efficiency.

Committed to maximizing contributions to your company's growth and success, while actively improving my skills and gaining valuable experience. With exceptional communication abilities and a knack for seamlessly adapting to diverse work settings, I consistently prove myself as a dependable team player. Skillfully managing revisions, inquiries, and input from colleagues, clients, and vendors guarantees that the requirements of all stakeholders are fulfilled. My adaptability enables me to tailor my approach to different projects and effectively handle multiple assignments within strict timeframes.

Angelica Carrillo

Overview

Work History

Marketing & Recruiting Coordinator

Nanny

Store Supervisor

Sales Lead

Education

Bachelor of Arts - Organizational Communication

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Certification

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Marketing & Recruiting Coordinator

Store Supervisor

Nanny

Sales Lead

Bachelor of Arts - Organizational Communication

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