Angelica Carrillo
Fayetteville,NC
Summary
Knowledgeable [Desired Position] with solid track record in managing fast-paced restaurant environments. Successfully led teams through busy shifts, ensuring smooth operations and high customer satisfaction. Demonstrated proficiency in problem-solving and effective communication, fostering collaborative team atmosphere.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Shift Manager
Las Palmas Mexican Restaurante
05.2013 - Current
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Excelled in every store position and regularly backed up front-line staff.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Monitored employee food handling, safety and uniform requirements.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
Education
High School Diploma -
Hoke Highschool
Raeford, NC06-2016
Associate of Applied Science - Business Administration
Sandhills Community College
Pinehurst, NC05-2025
Skills
- Cash handling oversight
- Task delegation
- Inventory control
- Customer complaint resolution
- ServSafe food manager
- Safe food handling
- Customer service
Certification
- Foodservice Management Professional (FMP) - National Restaurant Association.
- ServSafe Food Handler's Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Shift Manager
Las Palmas Mexican Restaurante
05.2013 - Current
- Foodservice Management Professional (FMP) - National Restaurant Association.
- ServSafe Food Handler's Certification
High School Diploma -
Hoke Highschool
Associate of Applied Science - Business Administration
Sandhills Community College
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