Angelica Carter
Las Vegas,NV
Summary
Dynamic professional with a proven track record in customer service and security awareness, honed at Rio Hotel and Casino. Excelled in high-pressure environments, leveraging exceptional time management and problem-solving skills to enhance guest experience and safety. Demonstrated proficiency in computer use and telephone etiquette, ensuring efficient and effective communication.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Las Vegas Parking
04.2023 - Current
- Greeted guests and residents at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Professionally answering phone calls and transferring calls to the HOA when needed.
- Resolved resident complaints.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Security Officer
Rio Hotel and Casino
03.2021 - 03.2023
- Acknowledged and greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Respond quickly during emergency calls to reduce the opportunity for damage and injury.
- Monitored CCTV cameras and alarm systems for security breaches.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Food Runner
Levy Restaurants
10.2019 - 03.2021
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided menus upon arrival to dining room.
Education
High School Diploma -
Lawndale High School
Lawndale, CA06.2010
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Problem-solving skills
- Telephone Etiquette
- Computer Proficiency
- Security awareness
Timeline
Front Desk Receptionist
Las Vegas Parking
04.2023 - Current
Security Officer
Rio Hotel and Casino
03.2021 - 03.2023
Food Runner
Levy Restaurants
10.2019 - 03.2021
High School Diploma -
Lawndale High School
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