Angelica Castaneda

Back of House Trainer

Chick-fil-A

08.2020 - Current

Acted as a liaison between front-of-house staff and kitchen personnel to ensure smooth communication during busy service periods.
Reduced employee turnover through consistent coaching and feedback sessions.
Championed a culture of continuous learning and improvement by sharing industry trends, best practices, and relevant innovations with fellow staff members.
Delivered hands-on instruction in proper food handling techniques, storage practices, and equipment maintenance procedures to minimize risk of contamination or injury.
Supported management in devising employee schedules that optimized staffing levels during peak dining times without compromising on quality of service.
Monitored inventory levels, ensuring adequate supplies were available for daily operations while minimizing waste and spoilage costs.
Conducted regular skills assessments to identify areas for improvement and provide targeted training as needed.
Increased overall customer satisfaction by monitoring dish quality control before leaving the kitchen area.
Facilitated ongoing professional development opportunities for staff members via workshops, seminars, or industry events relevant to their roles within the back-of-house team.
Developed comprehensive training materials to support staff development and skill enhancement.
Provided constructive feedback during one-on-one meetings with employees, recognizing individual achievements while addressing areas requiring improvement promptly and effectively.
Ensured compliance with all health department regulations, maintaining a clean and safe working environment at all times.
Collaborated with management to create performance benchmarks, evaluating staff progress towards meeting objectives.
Led cross-training initiatives to develop a versatile workforce capable of covering multiple roles during peak times or staff shortages.
Improved team efficiency by implementing structured training programs for new hires.
Fostered a positive work environment, promoting teamwork and effective communication among staff members.
Provided coaching and mentoring to employees.
Established and maintained quality control standards.
Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Analyzed and evaluated training effectiveness and program outcomes.
Facilitated virtual, in-person and blended learning sessions.
Developed job-specific competencies and performance standards.
Utilized variety of instructional design methodologies to create effective learning experiences.
Developed and implemented successful onboarding program.