Angelica Castaneda
Los Angeles Harbor Grain Terminal
Compton,CA
1
Language
1
Certification
12
years of professional experience
Experienced with operational management, strategic planning, and process optimization. Utilizes effective leadership techniques to drive team performance and operational improvements. Track record of enhancing business productivity and fostering efficient workflows.
Work History
VP of Operations Assistant
4 Years 1 Month- Investigated discrepancies in per diem invoices to ensure accurate expense reporting
- Maintained Confidential employee records and payroll data
- Clarify invoice discrepancies through vendor communication
- Perdiem Invoice Investigation
- Pay company bills (Propane, Permits, Yard parts etc.)
- Communicated damage of containers to obtain new ones
- Apply for yearly permits LA/LB ports
- Reviewed per diem invoices to ensure proper billing
- Update the MCS-150 every 2 years for all 3 of our companies
- Reviewed and verified timesheets and pay rates for accuracy, contributing to timely payroll processing
- Maintained confidential employee records and payroll data, ensuring compliance with regulations and company policies
Member Services Lead
2 Years 2 Months- Oversee a team of 15-20 agents
- Monitored calls and provided feedback to agents to enhance service quality
- Evaluated time performance to enhance efficiency
- Developed training materials for new agents
- Train new and existing agents on new policies and procedures
- Created and implemented policies and procedures
- Assisted agents with escalated calls to resolve customer issues effectively
- De-escalated calls to resolve customer issues
- Managed VIP accounts to ensure high-level service
Member Services Specialist
2 Years 7 Months- Assist potential members choose an appropriate plan and complete the enrollment process
- Guided members through the process of logging into the online portal
- Assisted potential members in selecting suitable plans and completing enrollment
- Review plan benefits, including group specific limitations with members and providers
- Explained claims breakdown to members and providers for better understanding of processes
- Process claims and pre-authorizations
- Verify members eligibility with providers
- Assist members select a provider for general services and for emergencies
- Assist members with account premium audits, and process monthly and annual payments
Dispatcher/ Customer Service Representative
2 Years 10 Months- Answered incoming calls, entered customer information in system to schedule pick-ups efficiently
- Answered incoming calls, entered customers information in system to schedule pick-ups
- Communicated with customers via telephone and e-Mail
- Communicated with drivers over a 2-way radio
- Processed credit card transactions
- Documented customer complaints and lost and found reports to ensure prompt resolution
- Assisted drivers in navigating accident scenes by providing support and guidance
Education
Dental Assistant Program
High School Diploma
Skills
Microsoft Office (excel
power point
word)
Data analysis; Bilingual- Spanish and English
speak
write
and read.
Customer service. Dentistry: Chairside
Written and verbal communication
Independent work
Google Docs
Sheets and Slides
Financial reporting
Timesheet verification
Data entry
Payroll resolution
Self-motivation
Organization and multitasking
CRM Tools.
Strategic planning and execution
Cost analysis and savings
Business development
Process improvement
Data analysis
Certification
Certified Bilingual in Spanish, California Practice Act & HIPAA June 2014, Infection Control Certification June 2014, Advanced Dental Terminology & Abbreviations June 2014, Dental Billing & Coding October 2014
Personal Attributes
I am responsible, dependable, caring and a friendly person; I'm patient, considerate and respectful towards others, I'm a hard worker and honest, and always willing to learn new things. Ability to work independently and attention to detail.
Languages
Spanish
Native or Bilingual
Timeline
VP of Operations Assistant
Los Angeles Harbor Grain Terminal
10.2021 - 11.2025Read More
Member Services Lead
Dental Health Services
08.2019 - 10.2021Read More
Member Services Specialist
Dental Health Services
01.2017 - 08.2019Read More
Dispatcher/ Customer Service Representative
All Yellow Taxi Inc. dba Metro Cab Co.
03.2014 - 01.2017Read More
Opportunities for Learning
High School Diploma
Read More
Downey Adult School
Dental Assistant Program
Read More