Angelica Centeno
Miami
Summary
Personable and hard-working professional with 8+ years of exceptional customer service. Equipped with track record of success in meeting each customer needs and exceptions in a warm sincere and friendly manner. As well to obtain a position that will both utilize and strengthen my knowledge and experience while offering an opportunity for growth and advancement.
Overview
9
9
years of professional experience
Work History
Assistant Operations Manager
Clear
04.2024 - Current
- Manage shift briefings , debrief & huddles , as well any changes , breaks, and rotations coach , mentor and train the team to meet sales and customer service goals and standards.
- Oversee asset control & devices understand how our technology works & be able to troubleshoot when necessary.
- Represent clear throughout the airport tsa and airline community by building strong stakeholder relationships.
- Ensure clear and tsa policy and procedures are conducted with the highest levels of security and integrity.
- Attend station management team meetings.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Senior Sales Ambassador
Clear
08.2022 - Current
- Drive membership , enrollments by engaging travelers and educating them about the benefits of clear as well as supporting other team members in reaching their enrollments goal.
- Balance high volume with high-quality customer service and member experience.
- Participating in and leading ongoing training and development.
- Resolving travelers and or member concerns or inquires in an appropriate and timely manner escalating needs to require needs.
- Consistently demonstrating adherence to security procedures by validating airline documents verifying clear members traveler eye identification and following documents security protocol.
- Executing terminal walks.
- Supporting managers and GM's in the developing of your local team.
Leasing Administrator/Front Desk Agent
KW Property Management
12.2019 - 07.2022
- Managed lease documentation processes, ensuring compliance with company policies and legal regulations.
- Coordinated tenant communications, facilitating prompt responses to inquiries and maintenance requests.
- Assisted in preparing property marketing materials, enhancing visibility across multiple platforms.
- Streamlined lease administration procedures, improving efficiency in contract processing and renewals.
- Maintained accurate records of lease agreements and tenant information within database systems.
Leasing Agent Assistant
St. Martin Affordable Housing
01.2017 - 11.2019
- Assisted in managing tenant applications and lease agreements for residential properties.
- Supported property tours, highlighting key features to prospective tenants.
- Organized and maintained leasing office documents and records efficiently.
- Responded to tenant inquiries, providing accurate information on policies and procedures.
- Facilitated smooth move-ins and move-outs by coordinating schedules and communicating expectations clearly with tenants.
- Prepared lease agreements and ensured accuracy of all documentation prior to tenant signing.
- Distributed and followed up on tenant renewal notices.
- Collected rent and tracked resident payments and information in computer system.
Education
High School Diploma -
Miami Beach Senior High
Miami Beach, FL06-2016
Skills
- Sales strategy development
- Meeting Sales Goal
- Positive Customer Experience
- Team Leadership
- Staff Training and Development
- Teamwork and Collaboration
- Sales Pitching
- Bilingual
- Product Knowledge
- Goal Setting
- Engaging with diverse customers
- Problem solving aptitude
- Team supervision
- Friendly and helpful
- Mutitasking
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Assistant Operations Manager
Clear
04.2024 - Current
Senior Sales Ambassador
Clear
08.2022 - Current
Leasing Administrator/Front Desk Agent
KW Property Management
12.2019 - 07.2022
Leasing Agent Assistant
St. Martin Affordable Housing
01.2017 - 11.2019
High School Diploma -
Miami Beach Senior High