Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angelica Christensen

Summary

Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.

Overview

8
8
years of professional experience

Work History

Customer Service Specialist

The Home Depot
04.2024 - Current
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Collaborated with team members to create effective strategies for improving overall customer experience.
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
  • Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
  • Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
  • Educated customers about billing, payment processing, and support policies and procedures.
  • Cross-trained and provided backup support for organizational leadership.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Investigated and resolved accounting, service and delivery concerns.

Customer Care Specialist

Aldi
01.2017 - 12.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Took ownership of customers issues to follow problems through to resolution.
  • Provided customers with detailed information on company products, services and materials.
  • Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
  • Exceeded performance goals consistently by demonstrating superior product knowledge when assisting customers.
  • Trained new personnel regarding company operations, policies, and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

Bachelor of Science - Business Administration And Management

SUNY Brockport
Brockport, NY
05-2025

Associate of Science - Business Administration And Management

Monroe Community College
Rochester, NY
05-2023

Skills

  • Good communication skills
  • Call center experience
  • Telephone etiquette
  • Complaint handling and resolution
  • Account management
  • CRM software
  • Data entry
  • Clerical support
  • Administrative support
  • Staff training
  • Sales expertise

Timeline

Customer Service Specialist

The Home Depot
04.2024 - Current

Customer Care Specialist

Aldi
01.2017 - 12.2023

Bachelor of Science - Business Administration And Management

SUNY Brockport

Associate of Science - Business Administration And Management

Monroe Community College

Similar Profiles

CREATE PROFILE
Angelica Christensen