Angelica Cleffi
Austin
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
8
8
years of professional experience
Work History
Customer Service Representative (Remote)
TELEPERFOMANCE USA
09.2020 - 04.2024
- Remote position
- Reply incoming e-mails from customer/ dealership/ District Managers/ Field Service Engineers
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Transfer calls to the correct department
- Process Case Assessment to present the case to District Manager with recommendation
- Process Goodwill's
- Contact dealerships for vehicle updates/status
- Escalate if dealership's parts for vehicle have not arrive yet
- Bi-lingual (Spanish and English customers)
Customer Service
Mr. Greens Produce
09.2017 - 08.2020
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping from drivers
- Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
- Excellent communication skills, both verbal and written to sales representative and clients
- Listen to Google voices: Process orders for clients
- Transfer calls to the correct department
- Process orders
- Worked flexible hours across night, weekend, and holiday shifts.
Administrative Assistant
Hollub Homes
05.2016 - 08.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Create estimates and letters for future customers.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Order front office supplies and keep inventory of stock
- Scheduled office meetings and client appointments for staff teams.
- Provide basic and accurate information in person and via e-mail/phone
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
High School Diploma -
Barbara Goleman Senior High School
Miami Lakes, FL06.2009
Skills
- Customer Service
- 10 Key Data Entry
- Multilingual: English & Spanish
- Clerical Experience
- Phone Etiquette
- Office Administration
- Typing
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Teams
- Microsoft Word
- Scheduling
- Follow-up skills
- Order Processing
- Documentation
Timeline
Customer Service Representative (Remote)
TELEPERFOMANCE USA
09.2020 - 04.2024
Customer Service
Mr. Greens Produce
09.2017 - 08.2020
Administrative Assistant
Hollub Homes
05.2016 - 08.2017
High School Diploma -
Barbara Goleman Senior High School
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