Angelica Collis
Summary
My goal is simple: To inspire and be inspired every day. Highly motivated professional with a unique ability to thrive in all types of business environments with 23 years of experience in Office and Customer Service Management. Articulate and proficient with excellent written, verbal, and presentation skills
Superior skills in project management, team building, and staff development. Comfortable with multi-level decision-making, including handling escalated client issues. In-depth experience in office and warehouse environments. Thrives in working with teams and independently. Proficient in Salesforce, Teams, SharePoint, Microsoft Word, Excel, and Outlook.
Overview
23
23
years of professional experience
Work History
Executive Administrative Coordinator, Plant Ops.
W.L. Gore
08.2023 - Current
- Maintained office calendars to track important dates and deadlines.
- Assisted management with special projects to complete all tasks by deadlines.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Created presentations and other materials to support organizational activities.
- Collaborated in timely processing of billing and accounts receivables.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Drafted correspondence and other documents for Leadership Team members in company's voice.
- Assisted development and implementation of new administrative procedures.
- Created and maintained databases to track and record customer data.
- Executed record filing system to improve document organization and management.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Administrative Coordinator, US West Facility Team
W.L. Gore
01.2019 - 08.2023
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Responded to calls, emails and live chats regarding scheduling, and other coordination needs.
- Delivered administrative support to office staff, promoting excellence in office operations.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Coordinated events and worked on ad hoc projects.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Updated and maintained confidential databases and records.
- Offered technical support and troubleshot issues to enhance office productivity.
Customer Service & Office Manager
Regenesis Inc.
10.2005 - 10.2015
- Responsible for the overall daily operations of two departments
- Responsibilities included but was not limited to the coordination of internal and external communications of all parties involved with product delivery including the office staff, sales team, technical team, client, and vendors
- Was responsible for procurement and development of inbound phone customer service associates, processing over $20 million in annual revenue
- Negotiated with direct freight carriers and shipping brokers for services and preferential rates
- Additionally, developed an in-depth knowledge of logistics policies & procedures for non-hazardous & hazardous materials
- Charged with resolving escalated client issues and worked with cross-functional departments for client issue resolution
- Documented and developed new policies and procedures for the customer service department with the integration of a new CRM and accounting system.
Customer Service Manager
Regenesis Inc.
03.2008 - 04.2010
- Managed day-to-day administrative tasks to deliver highest-level customer service and satisfaction.
Customer Service
Regenesis Inc.
10.2003 - 10.2005
- Responsibilities included working with customers by telephone &/or email to provide information about products/services, take & enter orders
- Refer unresolved customer grievances to designated departments for further investigation
- Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates
- Track and trace goods daily while they are in route to their destinations, expediting orders when necessary
- Advise sales and billing departments of transportation charges for customers' accounts
- Prepare shipping documents, labels, and necessary information for an accurate ground, LTL & truckload shipments
- Coordinated with warehouse and shipping dept
- Communicated with managers: sales, operations, and purchasing department for any assistance in shipping and product availability.
Administrative Assistant
Regenesis Inc.
10.2000 - 10.2003
- Responsibilities included operation and scheduled maintenance of all office machines, such as copiers/scanners, voice mail systems, and personal computers
- Maintain and update corporate documents, filing, inventory, mailing, and database systems
- Complete work schedules, manage calendars, and arrange appointments as well as coordinating catering for luncheons, for committee, board, and other meetings
- Provide services to customers, such as order placement or account information
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Read and analyzed incoming submissions, faxes, emails, mail, and reports to determine significance and plan distribution or response.
Education
Mt San Antonio College
Walnut, CASkills
- Microsoft Office proficiency
- Teams and SharePoint Subject Matter Expert
- Office administration
- Meeting planning & Minute Taking
- Calendar management & scheduling
- Confidentiality maintenance
- Presentation development & design
- Professional Communication
- Customer and Client Relations
- Team collaboration
- Data Management & Entry
Accomplishments
- Updated and maintained Plainview, a company database to reflect current and accurate records for all Facility Projects in our US West Region
- Computer Proficiency - Power Point, Teams, SharePoint and MS 365
- Created PowerPoint presentations that were successfully used for continuity within our function.
- Created and Maintained a Global SharePoint team site to inform our customers of key contact and services provided by Facilities based on Region and Division.
Timeline
Executive Administrative Coordinator, Plant Ops.
W.L. Gore
08.2023 - Current
Administrative Coordinator, US West Facility Team
W.L. Gore
01.2019 - 08.2023
Customer Service Manager
Regenesis Inc.
03.2008 - 04.2010
Customer Service & Office Manager
Regenesis Inc.
10.2005 - 10.2015
Customer Service
Regenesis Inc.
10.2003 - 10.2005
Administrative Assistant
Regenesis Inc.
10.2000 - 10.2003
Mt San Antonio College
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