Summary
Overview
Work History
Education
Skills
Timeline
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Luz Angelica Conde

Austin,TX

Summary

Highly organized Concierge with a background in providing top-notch customer service in luxury environments. Skilled in responding promptly to guest inquiries and concerns, managing reservations, and coordinating special events. Strengths include strong problem-solving skills, time management, multitasking, and ability to maintain calm under pressure. Notable for creating personalized experiences that enhance customer satisfaction and loyalty.

Overview

6
6
years of professional experience

Work History

Concierge

LUX
Austin, TX
03.2023 - Current
  • Delivered 5-star service to every resident & guest through active engagement, effective listening, and well-developed interpersonal skills.
  • Handled mail and package deliveries, keeping items secure.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.
  • Entered work orders for housekeeping, pest control and maintenance issues.
  • Acknowledged and greeted guests and residents entering or leaving the building, promoting a pleasant environment.
  • Handled resident inquiries and resolved issues promptly to ensure satisfaction.
  • Developed strong relationships with key partners in order to ensure smooth operations between departments.
  • Answered resident and guest questions regarding the local area, facilities, and amenities.
  • Developed relationships with local vendors and service providers to enhance guest experiences.
  • Responded promptly to tenant requests regarding maintenance issues or other concerns.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Assisted Leasing Agents in responding to tenant inquiries and complaints.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.

Server

First Watch
San Marcos, TX
07.2024 - 12.2024
  • Served food and beverages to patrons and confirmed complete orders.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Informed customers of daily specials and signature menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Followed health safety guidelines when preparing and serving food products.
  • Prepared drinks according to standard recipes.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Presented menus and answered questions regarding items.
  • Monitored dining room for cleanliness and proper set-up at all times.

Server/ Host/ To Go Specialist

Olive Garden
New Braunfels, TX
07.2019 - 03.2023
  • Followed health safety guidelines when preparing and serving food products.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Trained new employees on restaurant procedures and plating techniques.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Presented menus and answered questions regarding items.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Prepared drinks according to standard recipes.
  • Addressed complaints to kitchen staff and served replacement items.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Provided exceptional service to high volume of daily customers.
  • Informed customers of daily specials and signature menu items.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Delivered food orders promptly and courteously.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Greeted guests and provided menus.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Education

High School Diploma -

New Braunfels High School
New Braunfels, TX
05-2021

Skills

  • Customer service
  • Conflict resolution
  • Active listening
  • Interpersonal communication
  • Problem solving
  • Relationship building
  • Time management
  • Professional appearance
  • Attention to detail
  • Guest relations
  • Communication
  • Reliability
  • Professionalism
  • Polite telephone etiquette

Timeline

Server

First Watch
07.2024 - 12.2024

Concierge

LUX
03.2023 - Current

Server/ Host/ To Go Specialist

Olive Garden
07.2019 - 03.2023

High School Diploma -

New Braunfels High School

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Luz Angelica Conde