ANGELICA CONSUNJI
Anaheim,CA
Summary
Results-driven professional with a strong work ethic and adaptability in fast-paced environments. Demonstrates exceptional customer service, multitasking, and time management skills. Committed to enhancing organizational success through effective problem-solving and a focus on delivering positive customer experiences. Experienced in managing pressure and adapting to last-minute changes while maintaining high standards of work quality.
Overview
12
12
years of professional experience
Work History
Lead Technician
Insight Vision Center Optometry
10.2024 - Current
- Operate optometry machinery in order to properly prepare patients for their appointments including: Auto-Refractor, OCT Retinal imaging, OCT anterior segment imaging, aberrometry, axial length scans, tomography, visual field imaging, contact tonometry, sMap
- Assist doctors with insertion and removal of soft contact lenses, scleral contact lenses, orthokeratology lenses, RGP lenses and hybrid lenses
- Train patients on proper insertion, removal, and care instructions for contact lenses (including soft contacts, scleral lenses, RGPs/orthokeratology lenses, hybrid lenses)
- Informed patients about tests being conducted to enhance understanding and comfort
- Provide optical information and assist patients with selecting frames
- Locate and authorize insurance to prepare patients for appointments
- Assist patients with scheduling appointments
- Support patients through phone calls by answering questions and scheduling appointments
- Processed patient billing and completed checkout procedures efficiently
- Managed inventory levels by tracking supplies and placing orders
- Assigned technicians to roles daily to ensure optimal workflow and service delivery
- Directed patient flow and provided real-time support to tech team, ensuring efficient operations on the floor
- Opening and closing procedures for the entire office, including maintaining clean facilities, making sure office is closed properly and prepared for the following day
- Providing information on various programs offered, such as myopia management and scleral lenses
- Supporting the doctors with any requests or support they may need
HR Assistant (Temporary)
Pyramid Pharma Services
Costa Mesa, California
06.2024 - 11.2024
- Maintained accurate employee records in HR software to support effective HR operations.
- Created and organized employee personnel files, securing sensitive data and facilitating easy access.
- Updated employee database with job title, salary, or contact detail changes to reflect current employee status.
- Processed paperwork associated with personnel transactions such as promotions or terminations.
- Managed confidential employee information with discretion and integrity.
Technician Lead/ Optometry Technician
Pyramid Laboratories
10.2022 - 11.2023
- Led technician team, assigning technicians to doctors to ensure efficient daily operations
- Coordinated patient flow by managing schedules, enabling timely appointments for optimal patient care
- Ensured efficient appointment management to optimize patient flow
- Check in patients at the front desk, including updating current contact information and HIPAA rights
- Check patients out including presenting contracts, scheduling future appointments
- Take patients back to conduct preliminary testing and update medical history on EMR (Crystal PM)
- Verify patient insurance eligibility and explain benefits to patients
- Insert, remove, train patients with contact lenses (all types)
- Optical services (adjusting, selling glasses, dispensing glasses)
- Facilitated ordering of contact lenses for patients through multiple online portals and email, ensuring timely delivery
- Submit prescriptions for patients to pharmacy via fax, phone call or online portal (veradigm)
- Assist patients with any needs (sending medical records, support with contacts or glasses, answering questions)
- Answer phones to assist patients and schedule appointments
Front Desk Patient Relations and Optometry Technician
Brea Optometry
Brea, USA
09.2019 - 06.2022
- Schedule and manage patient appointments.
- Verified insurance eligibility for services and secured authorizations to facilitate patient care.
- Input and manage patient data into an online database.
- Manage patient flow by leading patients to proper exam rooms, to check out, etc.
- Prepare the charts and insurance eligibility for the appointments.
- Problem solve and assist in any patient needs, including obtaining referral paperwork, copies of prescriptions, receipts, etc.
- Assist doctors with daily and necessary tasks.
- Perform technician duties for the preliminary tests before the eye exam including NCT, Autorefractor, Visual Field, colorblind testing, Neurolens testing, retinal photos, retinal scans, and optic nerve scans (through the OCT).
- Trained new contact lens wearers in proper contact lens care and use.
- Managed daily ordering of contact lenses, ensuring timely stock availability for patient needs.
- Properly checked incoming glasses and contact lens orders to ensure correctness.
- Dispensed and adjusted glasses for patients.
- Oversaw wording and editing of official statements and messages, ensuring clear communication on behalf of the office.
Student Advisor
University of the Pacific
Stockton, USA
01.2017 - 05.2019
- Organize, plan, and set up New Student Orientation for approximately 400 new students and transferees for the new school year through a weekend long orientation.
- Guided students and families through campus during orientation, fostering a supportive environment and addressing their needs.
- Delivered exceptional customer service to students and parents, addressing questions and concerns to enhance their orientation experience.
- Act as a consultant for new students to help ease transition into college through advice on coursework, registration, and involvement based on students' interests.
- Prepare new student orientation bags and resources for campus involvement.
- Monitor student grades and follow up ensuring students are continuing in the right course.
Data Compiler
American Industrial Systems
Irvine, USA
12.2015 - 01.2016
- Compiled and tabulated company data to support network analysis and informed decision-making
- Processed sales orders, performed data entry, and organized database for improved data integrity
- Ensured accurate completion of routine responsibilities to maintain workflow.
- Developed new approaches to boost team performance and achieve objectives.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
SAT Tutor
Self Employed
Brea, California
09.2014 - 05.2015
- Developed lesson plans and assessments for all SAT subjects, enhancing students' understanding in a home-tutoring environment
- Guided students in mental preparation, self-care, and effective learning strategies to improve their SAT performance
- Developed personalized study plans for students based on individual strengths.
- Conducted practice tests to assess student readiness and identify areas for improvement.
- Provided one-on-one tutoring sessions to enhance comprehension of SAT material.
Education
B.S. - Biology
University of the Pacific (UOP)
Stockton, CA05-2019
High School Diploma -
Troy High School (AP/IB Program)
Fullerton01-2015
Skills
- Non-contact Tonometer
- Contact tomography
- AutoRefractor
- Visual Field
- Neurolens
- Optomap
- Optical Coherence Tomography
- Axial length measuring machine
- Tomography
- Aberrometry
- Crystal Practice Management Software
- Patient education
- Patient preparation
- Contact lens training
- Insurance verification
- Appointment scheduling
- Inventory management
- Billing administration
- Team leadership
- Technical documentation
- Problem solving
- Analytical and critical thinking
- Attention to detail
- Time management
- Task prioritization
- Effective communication
- Excellent communication
- Relationship management
- Machinery maintenance
- Time organization
- Microsoft Office
Accomplishments
- Completed multiple Advanced Placement (AP) courses in
Timeline
Lead Technician
Insight Vision Center Optometry
10.2024 - Current
HR Assistant (Temporary)
Pyramid Pharma Services
06.2024 - 11.2024
Technician Lead/ Optometry Technician
Pyramid Laboratories
10.2022 - 11.2023
Front Desk Patient Relations and Optometry Technician
Brea Optometry
09.2019 - 06.2022
Student Advisor
University of the Pacific
01.2017 - 05.2019
Data Compiler
American Industrial Systems
12.2015 - 01.2016
SAT Tutor
Self Employed
09.2014 - 05.2015
B.S. - Biology
University of the Pacific (UOP)
High School Diploma -
Troy High School (AP/IB Program)