Angelica Contreras
Sunnyside,California
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking a challenging role where I can utilize my skills in leasing, team management, and customer service to drive occupancy rates and enhance resident satisfaction.
Overview
20
20
years of professional experience
Work History
Assistant Community Manager
Savoy (520 Units)
Sunnyvale, CA
04.2022 - Current
- Provided administrative support to the Community Manager as needed.
- Processed applications from prospective tenants in a timely manner.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Reset PMS systems and provided training to leasing and maintenance teams on standard operating procedures.
- Conducted property accounting clean up and prepared monthly financial variance reports and invoices.
- Created and managed the budget and retail budget within 30 days.
- Oversaw the leasing/admin and maintenance teams onsite.
- Implemented the BMR program to ensure compliance with the City of Sunnyvale and compiled reports on program outcomes and progress.
- Coordinated with the maintenance team on service requests and make-ready progress.
- Reviewed documents such as contracts, leases, and permits prior to submission.
- Served as a point of contact for vendors providing services for the organization.
- Coordinated events for residents of the community.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
- Improved NOI through rent growth and expense management.
Community Manager
Admirals Cove(Lease Up for 150 Units)
Alameda, CA
07.2019 - 04.2022
- Successfully managed the lease-up phase of a 150-unit property through renovations.
- Cultivated a strong sense of community among residents and team members.
- Developed and executed marketing strategies to stabilize occupancy.
- Organized and promoted resident events to enhance resident satisfaction.
- Led leasing, hiring, training, property accounting, and monthly financial variance reports.
- Developed marketing materials for various projects within the community.
- Collaborated with other departments to ensure customer satisfaction.
- Created content for social media platforms to engage the community.
- Compiled reports on website traffic, conversions, and other metrics.
- Assisted with developing marketing plans for campaigns and promotions.
- Implemented strategies that increased brand awareness across channels.
- Developed comprehensive documentation for internal use.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Used communication, negotiation and problem-solving skills to settle resident disputes.
- Responded to customer inquiries in a timely manner.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival.
- Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
- Drove facility growth and increased resident morale by planning special activities.
- Managed day to day activities and oversaw operations, maintenance, sub vendors and administration of properties.
- Prepared detailed budgets and financial reports for properties.
- Planned, scheduled and coordinated general maintenance or repairs for residential properties.
Community Manager
Honeyman Hardware Lofts (Historic-100 Units)
Portland, OR
06.2017 - 07.2019
- Oversaw the acquisition and effective management of a historic mid-rise community with residential and retail tenants.
- Planned, scheduled and coordinated general maintenance or repairs for commercial and residential tenants.
- Implemented targeted marketing campaigns to stabilize occupancy and increase resident engagement.
- Managed leasing, hiring, training, property accounting, and monthly financial variance reports.
- Successfully addressed deferred maintenance issues and supervised the leasing/admin team and maintenance staff.
- Analyzed user feedback and identified areas of improvement.
- Created content for social media platforms to engage the community.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Gained resident and retail satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Enhanced common area spaces quality by partnering with construction crews and contractors to complete maintenance and repairs.
- Responded to customer inquiries in a timely manner.
Assistant Community Manager
Cyan/PDX (Highrise 352 Units)
Portland, OR
07.2015 - 06.2017
- Managed the profitable and effective operations of a 352-unit high-rise apartment community.
- Executed comprehensive marketing strategies to maximize occupancy rates.
- Assisted with leasing, hiring, training, property accounting, and monthly financial variance reports.
- Provided onsite supervision of the leasing/admin team and maintenance staff.
- Coordinated events for residents of the community.
- Assisted with creating and implementing community outreach programs.
- Processed applications from prospective tenants in a timely manner.
- Provided administrative support to the Community Manager as needed.
- Collected residents' monthly rent payments, recorded transaction details and submitted bank deposits promptly to ensure availability of operating funds.
- Gained resident satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
Skills
- Yardi Software Proficiency
- Meticulous and Detail-Oriented
- Payment Processing
- Records and Database Administration
- Strong Interpersonal Skills
- Event Planning
- Proficient in OneSite
- Property Management
- Payment Management
- Financial Budgeting and Reporting
- Income and Expense Management
- Policy Administration
- Tenant and Eviction Laws
- Maintenance Oversight
- Daily Operations Management
- Community Marketing and Engagement
- Team Training
- Conflict Handling
- Resident Relations
- Vendor Management
- Maintenance Knowledge
- Customer Support
- CRM Software
- Leasing and marketing
- Team leadership and development
- Financial management and budgeting
- Customer service and resident relations
- Vendor management and contract negotiation
- Compliance and regulatory knowledge
References
References available upon request.
Custom
www.linkedin.com/in/angelicamcontreras
Timeline
Assistant Community Manager
Savoy (520 Units)
04.2022 - Current
Community Manager
Admirals Cove(Lease Up for 150 Units)
07.2019 - 04.2022
Community Manager
Honeyman Hardware Lofts (Historic-100 Units)
06.2017 - 07.2019
Assistant Community Manager
Cyan/PDX (Highrise 352 Units)
07.2015 - 06.2017