Angelica Cook
Cambridge,MD
Summary
Dynamic Crime Victim Advocate with extensive experience at Mid Shore Council on Family Violence, skilled in crisis management and motivational interviewing. Successfully developed individualized care plans and facilitated client access to vital resources, enhancing client outcomes and well-being. Committed to trauma-informed care and advocacy, ensuring clients receive comprehensive support in challenging situations.
Overview
9
9
years of professional experience
Work History
Crime Victim Advocate
Mid Shore Council on Family Violence
03.2017 - 08.2023
- Participated in professional development and training opportunities to enhance clinical skills.
- Developed and maintained strong relationships with community resources for successful referrals.
- Developed and implemented individualized plans for clients.
- Documented client progress and activities in accordance with agency policies and procedures.
- Administered assessments to identify clients' needs.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Provided accompaniment to States Attorney Office, Commissioners Office, court hearings
- Assisted clients with filing criminal complaints
- Assisted clients with their victim impact statements
- Assisted clients with filing claims to the Victim Compensation Board
Legal Program Assistant
Mid Shore Council on Family Violence
12.2016 - 08.2023
- Participated in professional development and training opportunities to enhance clinical skills.
- Documented client progress and activities in accordance with agency policies and procedures.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Assisted clients with filling and filing family law forms in local District and Circuit Courts
- Attended meetings between client and attorneys
- Assisted with development and provided trainings to co-workers
Substitute Case Manager
Mid Shore Council on Family Violence
04.2016 - 08.2023
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Participated in community events to promote services and engage with public.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Hotline Advocate
Mid Shore Council on Family Violence
10.2015 - 08.2023
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Answered multi line phone system
- Was the first advocate client reached via telephone or chat
- Placed clients in emergency shelter
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Provided referrals to connect clients with other community resources to support mental health and well-being.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Balanced workload and prioritizing client needs.
- Documented all contact in database
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
AIP Administration Assistant
Mid Shore Council on Family Violence
10.2015 - 12.2016
- Updated spreadsheets and databases to track, analyze, and report to probation/parole on performance and attendance
- Enrolled participants in AIP (Abuser Intervention Program) via telephone
- Updated databases with payment details
- Made contact with participants victim after enrollment
Shelter Advocate/Hotline Advocate
Mid Shore Council on Family Violence
09.2014 - 10.2015
- Completed entrance and exit paperwork as clients entered into and exited emergency shelter
- Conducted house inspections and daily house meetings
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Assisted in conducting needs assessments to identify key areas of needs for clients
- First communication with clients seeking assistance
- Improved clients' coping with routine life activities
- Coordinated with local government to provide resources to clients.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
- Documented clients' progress to keep detailed notes on each client's progress
Education
Roper Victim Assistance Academy of Maryland
06.2017
Certificate of Paralegal Studies -
Boston University Center For Professional Education
03.2022
Skills
- Motivational interviewing
- Crisis management
- Time management
- Trauma-informed care
Timeline
Crime Victim Advocate
Mid Shore Council on Family Violence
03.2017 - 08.2023
Legal Program Assistant
Mid Shore Council on Family Violence
12.2016 - 08.2023
Substitute Case Manager
Mid Shore Council on Family Violence
04.2016 - 08.2023
Hotline Advocate
Mid Shore Council on Family Violence
10.2015 - 08.2023
AIP Administration Assistant
Mid Shore Council on Family Violence
10.2015 - 12.2016
Shelter Advocate/Hotline Advocate
Mid Shore Council on Family Violence
09.2014 - 10.2015
Roper Victim Assistance Academy of Maryland
Certificate of Paralegal Studies -
Boston University Center For Professional Education