Angelica Cortez
Pearland,TX
Summary
Striving to obtain a position in the healthcare field using my education and knowledge to have a rewarding career.
Overview
12
12
years of professional experience
Work History
Medical Office Specialist
HCA Houston Healthcare- Clear Lake Neurology
Webster, TX
07.2017 - 07.2021
- Maintained organized and clean front office area to create professional and welcoming environment.
- Completed data entry and filing to keep records updated.
- Supported front desk operations by answering phones and directing calls.
- Verified insurance information, facilitating billing processes.
- Assisted patients with check-in and check-out processes to ensure smooth visits.
- Handled patient inquiries and provided information regarding services and procedures.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Called insurance companies to get precertification and other benefits information.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Processed referral requests from patients and doctors.
Patient Access Representative
HCA Houston Healthcare Pearland
Pearland, TX
05.2015 - 06.2017
- Direct admissions, Inpatient/Observation physician orders, Labor and delivery registration.
- Verified insurance coverage to ensure accurate billing information.
- Contributed to a welcoming environment by maintaining a clean and organized registration area at all times.
- Expedited the admission process by accurately collecting demographic and medical history information from patients or family members upon arrival.
- Enhanced patient satisfaction by promptly and accurately registering emergency room patients.
- Obtained payments from patients and scanned identification and insurance cards.
CSR - Customer Service Representative
CASH AMERICA PAWN SHOP
Houston, TX
09.2010 - 05.2012
- Front office duties such as Pawn payments, Layaways, Renewals, and Pick-up of merchandise.
- Monthly Inventory check
- Auto Equity Loans
- Money Order Transactions
- Open and Closing of Store Production
- Enhanced customer experiences by providing timely and accurate information on products and services.
Medical Biller and Coder
DR. NEHME ALKARRA
Texas City, TX
07.2009 - 07.2010
- Responsible for medical billing and coding for Internal Medicine Clinic, Nursing Homes, and Hospitals.
- General front office duties such as filing, faxing, payments, and telephone skills.
- Referrals for Internal Medicine Clinic and Nursing Homes.
- Appointment Scheduling
- Translator
- Greeted and helped patients as they came to check out window.
Education
Diploma - Medical Billing & Coding
Everest Institute-Bissonnet
Houston, TX05.2019
High School Diploma -
LaMarque High School
La Marque, TX05.2008
Skills
- Medical Billing and Coding (3 years)
- Insurance Verification
- Medical Scheduling
- Medical Records
- CPT Coding
- Medical Office Experience
- ICD-10
- Translation
- Hospital Experience
- Typing
- Clerical experience
- Customer service
- Cash handling
Languages
Spanish
Native or Bilingual
Timeline
Medical Office Specialist
HCA Houston Healthcare- Clear Lake Neurology
07.2017 - 07.2021
Patient Access Representative
HCA Houston Healthcare Pearland
05.2015 - 06.2017
CSR - Customer Service Representative
CASH AMERICA PAWN SHOP
09.2010 - 05.2012
Medical Biller and Coder
DR. NEHME ALKARRA
07.2009 - 07.2010
Diploma - Medical Billing & Coding
Everest Institute-Bissonnet
High School Diploma -
LaMarque High School