ANGELICA CRUZ
Hilton Garden Inn Hotel
BUFFALO,NY
24
years of professional experience
Detail-oriented Assistant Manager/Cashier with strong customer service and communication skills. Efficiently executes business operations while maintaining organized and hygienic environments. Demonstrates adaptability in addressing cleaning challenges and effectively manages time to ensure operational excellence.
Work History
Housekeeper
3 Years 7 Months- Executed thorough cleaning procedures using industry-standard equipment and products.
- Maintained cleanliness and hygiene standards in guest rooms and public areas.
- Collaborated with team members to ensure timely room turnovers for incoming guests.
- Inspected rooms for maintenance issues, reporting findings to management promptly.
- Trained new staff on cleaning protocols and safety procedures to enhance efficiency.
Assistant Manager/Sales Associate/Cashier
13 Years 7 Months- Monitored shopping carts and customer behaviors to support loss prevention targets.
- Greets customers and assists them with their needs
- Cleaned work space to maintain a tidy and organized environment.
- Taking orders from the customers
- Processed payment for items sold
- Processed credit cards, checks, gift cards and coupons
- Educated customers on promotions, resulting in increased sales.
- Balanced register at beginning and end of shift by counting cash in register drawer.
- Supported loss prevention targets with proactive actions such as scanning shopping carts and monitoring customer behaviors.
- Promptly responded to general inquiries from members, staff and clients thoroughly and professionally
- Completed cash drops at designated times to secure funds.
- Operated register system to process transactions efficiently.
- Organize items on shelves
- Educated customers on promotions to enhance sales.
- Handled orders and preparations
- Assessed floor displays to determine which merchandise required restocking.
- Updated signage to reflect current prices and help promote target merchandise.
Office Cleaner
2 Years 8 Months- Trained staff on effective cleaning techniques to maintain a hygienic workspace.
- Performed thorough cleaning of desks, office equipment, and surfaces to ensure a tidy and professional environment.
- Managed supply inventory and ordered necessary cleaning materials to support daily operations.
Cashier/Receptionist
2 Years 5 Months- Checked prices and processed sales transactions by scanning barcodes to ensure accurate billing.
- Checked prices for customers and processed items sold by scanning barcodes.
- Reconciled cash drawer at start and end of each shift, accounting for any errors and resolving discrepancies to maintain accuracy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Assisted customers with inquiries and product location. complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Assisted customers by answering questions and fulfilling requests.
- Totaled amounts owed and processed payments, ensuring accurate and efficient transaction completion.
Education
High School Diploma
Skills
Housekeeping
Cleaning methods
Sanitation procedures
Guest relations
Strong verbal communication
Team leadership
Organization
Data entry
Clerical support
Fluent in Spanish
Conflict resolution
Self-motivated
Timeline
Housekeeper
Hilton Garden Inn Hotel
11.2022 - CurrentRead More
Assistant Manager/Sales Associate/Cashier
Rainbow shops
06.2007 - 01.2021Read More
Office Cleaner
University at Buffalo
10.2004 - 06.2007Read More
Cashier/Receptionist
Rite Aid
04.2002 - 09.2004Read More
Grover Cleveland High School
High School Diploma
Read More