Angelica Dawson
Glendale,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Provider Relations Coordinator
Centene/Care1st
03.2019 - Current
- Work with Banner Rosters for Providers and Facilities Contracts.
- Confirm that all information is correct and up to date in systems for claim submission.
- Answer calls for status to include faxes and emails.
- Streamlined communication between healthcare providers and the organization, resulting in improved collaboration and efficiency.
Credentialing Specialist
AKDHC, LLC
01.2015 - 03.2019
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Maintained a thorough understanding of accreditation standards, enabling accurate interpretation of guidelines for staff members when needed.
- Enrolled providers and Medicaid, Medicare, and private insurance plans.
- Enhanced credentialing processes by streamlining documentation and verification procedures.
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
Medical Assistant
Joan Bailey, MD/Endocrinology
02.2014 - 01.2015
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Surgery Scheduler/Medical Assistant
Biltmore ENT
04.2010 - 02.2014
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Educated patients about surgeries and provided treatment plan documentation.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Documented vital signs and health history for patients in clinic and hospital environments.
Medical Assistant
Estrella Mountain Medical Group
02.2007 - 04.2010
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Phlebotomist
LabCorp
04.2005 - 02.2007
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Performed laboratory tests to assist physicians in diagnosis.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Education
Medical Assistant
Apollo Community College
Phoenix, AZ2005
Skills
- Customer Service
- Customer Complaint Resolution
- Team Collaboration
- Provider network understanding
- Computer Proficiency
- Microsoft Office
Languages
Spanish
Native or Bilingual
Timeline
Provider Relations Coordinator
Centene/Care1st
03.2019 - Current
Credentialing Specialist
AKDHC, LLC
01.2015 - 03.2019
Medical Assistant
Joan Bailey, MD/Endocrinology
02.2014 - 01.2015
Surgery Scheduler/Medical Assistant
Biltmore ENT
04.2010 - 02.2014
Medical Assistant
Estrella Mountain Medical Group
02.2007 - 04.2010
Phlebotomist
LabCorp
04.2005 - 02.2007
Medical Assistant
Apollo Community College
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