Angelica De Hoyos
BA Psychology
Mission
Summary
Seeking a position where I may use my technical skills and personal qualities to work for the success of my employer. I am a person of genuine and nurturing nature, combined with a professional and ambitious approach, I possess the primary skills needed in my field, including developmental process of children and adolescents, experience in interacting with diverse populations has given me in-depth understanding and awareness of differences in both individuals and organizations. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. These qualities will contribute to the organization's mission while positively highlighting the professionalism and competencies in its employees.
Overview
12
12
years of professional experience
Work History
Medical Records Clerk
Loyal Source Government Services
06.2022 - 08.2022
- Gather & file Unaccompanied Child information
- Worked in a culturally diverse workplace
- Collect & organize medical records
- Chart filing
- Scan MR to EMR
- Review referrals for accuracy
- Prepare radiology orders for Unaccompanied Children
- Print out radiology and lab results
- Unaccompanied Child registration, print out UC documents and vaccine cards, enter immunizations in ImmTrac2
- Maintained patient confidence by keeping patient records information confidential.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Maintained patient records in compliance with security regulations.
- Reviewed charts and flagged incomplete or inaccurate information.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Gathered patient information by collecting demographic information from variety of sources.
- Input data into computer programs and filing systems.
- Maintained accuracy, completeness and security for medical records and health information.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Secured medical records against loss or unauthorized access.
- Created new physical and computer-based files.
- Assist in any other duties as assigned
- Contract Ende
Youth care worker
(CPLC) Chicanos Por La Causa
04.2021 - 07.2021
- Help supervise the youth in our care
- Act as a mentor and set a positive example
- Oversee and encourage resident participation in group activities
- Encourage completion of daily chores and personal hygiene tasks
- Provide one-on-one supervision or support as needed - Contract Ended
- Completed clear and concise documentation of youth behavior and actions.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Evaluated needs of youth and outlined measures to address.
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Assisted in proper evacuation of youth during emergency situations such as inclement weather.
- Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
Project Manager Team Leader
DOCS Health
12.2020 - 05.2021
- Order vaccines from health department
- Document vaccine inventory information and monitor vaccines in storage, set up temperature monitor devices, reading and recording current, minimum, and maximum temperatures from a digital data logger two times each workday
- Ensure appropriate handling of vaccines during a disaster or power outage
- Managed administrative logistics of events planning, event scheduling and event promotions as well as daily employee evaluations, timesheets, daily reports.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Planned and organized activities, details and timelines for vaccine events.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Selected and ordered refreshments for staff, and event materials.
- Fulfilled health department requirements, prepare safety and emergency plans for health department approval for event coordination.
- Liaised with marketing and PR colleagues to promote special events in social calendars.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Supported senior leadership by developing status reports on vaccine events related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
- Enhanced client satisfaction ratings by scheduling on-site service requests, managing event logistics and booth functionality needs to meet client demands.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination for vaccine events.
- Adhered to industry practices, company standards and safety protocols in work.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Reported regularly to managers on project budget, progress and technical problems.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Worked in a culturally diverse workplace
Medical Office Specialist
Driscoll Children's Hospital
11.2011 - 09.2019
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Entered procedure codes and diagnosis codes into medical billing software.
- Compiled necessary documents for surgical billing packages.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Prepared initial patient charts for admission.
- Obtained pre- and post-treatment vital signs and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures and care plan instructions.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained client medical history, medication information, symptoms and allergies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Sanitized, restocked and organized exam rooms and medical equipment.
Medical Front Office Supervisor
Valley Pediatric Clinic
09.2008 - 11.2010
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to all staff.
- Monitored front areas so that questions could be promptly addressed.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Performed billing, collection and reporting functions for office generating annually.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Mentored office employees on proper administrative procedures and how to use programs such as EMR, keeping operations consistent and efficient for maximum performance.
- Supervised over 10 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Arranged office conferences for company employees and guests.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
Medical Coder
McAllen Surgeons L.L.P
08.2006 - 08.2007
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Utilized active listening, interpersonal and telephone etiquette skills when communicating with patients, physicians and staff.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Resourcefully used various coding books, procedure manuals and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses and treatments.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Verified signatures and checked medical charts for accuracy and completion.
- Accurately selected proper descriptive code when more than one anatomical location was indicated.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Entered orders into EMR system efficiently and without errors.
- Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
- Performed billing and coding procedures for outpatient services.
- Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
- Applied charges and updated patient records by using office billing software.
Education
Bachelor of Arts - Psychology W/con Child & Adolescent Development
Southern New Hampshire University
Manchester, NH12.2022
Certificate - National Certified Medical Assistant
National Center of Competency Testing
Leawood09.2011
Certificate - Medical Office Specialist
Southern Careers Institute
McAllen, TX07.2002
High School Diploma -
PSJA North High School
Pharr05.1998
Skills
- Detailed Oriented
- Multi-Task
- Execute high-volume environment
- Interpersonal Skills
- Organized
- Bilingual
- Outgoing
- Punctual
- Patient Care
- Typing 80wpm
- HIPAA Requirements
- Medical Software Applications
- Verbal and Written Communication
- Patient Interviews
- Complex Problem-Solving
- Work Well Independently
- Proficiency with office equipment such as copier, printer, fax machine, scanners, calculator, internet browsers, emails software, MS office products etc
Accomplishments
- Honors Graduate from Southern New Hampshire University
- Supervised team of 30 plus staff members.
- Collaborated with a team of 30 plus staff in the development of multiple COVID-19 vaccine projects all over texas.
- Achieved excellent results by organizing and properly training our staff to be able to complete each vaccine project with accuracy and efficiency.
Additional Information
I have learned to appreciate of many abilities which I believe will be helpful in any work environment. These include but are not limited to the following: accept responsibility, follow instructions, willing to learn new tasks, provide patient service, be reliable, complete tasks on time, be a team player, multi-task, be compassionate.
Languages
Spanish
Full Professional
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Compassion is one of the few things that we can practice that will bring immediate and long term happiness into our lives"
Dalai Lama
Timeline
Medical Records Clerk
Loyal Source Government Services
06.2022 - 08.2022
Youth care worker
(CPLC) Chicanos Por La Causa
04.2021 - 07.2021
Project Manager Team Leader
DOCS Health
12.2020 - 05.2021
Medical Office Specialist
Driscoll Children's Hospital
11.2011 - 09.2019
Medical Front Office Supervisor
Valley Pediatric Clinic
09.2008 - 11.2010
Medical Coder
McAllen Surgeons L.L.P
08.2006 - 08.2007
Bachelor of Arts - Psychology W/con Child & Adolescent Development
Southern New Hampshire University
Certificate - National Certified Medical Assistant
National Center of Competency Testing
Certificate - Medical Office Specialist
Southern Careers Institute
High School Diploma -
PSJA North High School
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