Angelica Deluna
Ennis,TX
Summary
Dynamic professional with a history of enhancing customer experience. Excel in multitasking and clerical support, achieving efficient office operations. Demonstrate exceptional communication and organization skills, contributing to seamless patient and client interactions. Skilled in data entry documentation and active listening, demonstrating adaptability and attention to detail in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Receptionist
Family Foot & Ankle Centers
07.2023 - Current
- Serve visitors by greeting, welcoming and directing to appropriate personnel.
- Answer incoming calls using multi-line telephone system, take messages, and transfer calls to appropriate departments or personnel.
- Ensure that all necessary forms are complete accurately prior to submitting them for processing.
- Update and record customer or client information to maintain accounts.
- Process payments and update accounts to reflect balance changes.
- Schedule appointments, maintain and update appointment calendars.
- Verify patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
Chiropractic Assistant
Red Oak Chiropractic and Therapy
05.2023 - 07.2023
- Scheduled appointments for patients via phone and in person.
- Kept patient rooms clean between services and removed used linens for laundering.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Assisted chiropractors with treatments including applying hot and cold packs, ultrasound therapy or electrical stimulation.
Paraeducator, Special Education
Ennis ISD
09.2019 - 05.2023
- Developed and maintained positive relationships with students, promoting positive attitude toward learning
- Devised special strategies for reinforcing material or skills based upon understanding of individual students and needs
- Provided positive and nurturing support while attending to students' physical, personal, and emotional needs
- Demonstrated patience, compassion, and empathy in various situations
- Attended meetings and in-service presentations to acquire information relative to job functions.
Product Inspector
Dart Container Corporation
03.2016 - 07.2017
- Adjusted, clean and repair products and processing equipment to correct defects found during inspections
- Stacked and arranged tested products for further processing, shipping, and packaging
- Notified supervisors and other personnel of production problems
- Monitored machines that automatically measure, sort and inspect products
- Compared colors, shapes, textures and grades of products and materials with color charts, templates and samples to verify conformance to standards.
Education
High School Diploma -
Ennis High School
Ennis, TX06.2015
Skills
- Data Entry Documentation
- Customer Service
- Knowledge of Office Equipment
- Scheduling
- Clerical Support
- Multitasking and Organization
- Telephone Etiquette
- Professional Demeanor
- Critical Thinker
- Active Listening
- Adaptability
Timeline
Receptionist
Family Foot & Ankle Centers
07.2023 - Current
Chiropractic Assistant
Red Oak Chiropractic and Therapy
05.2023 - 07.2023
Paraeducator, Special Education
Ennis ISD
09.2019 - 05.2023
Product Inspector
Dart Container Corporation
03.2016 - 07.2017
High School Diploma -
Ennis High School
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