Angelica Diaz
North Arlington,NJ
Summary
Dynamic Sales Associate with a proven track record at SKECHERS Factory Outlet, excelling in customer service and teamwork. Leveraged exceptional people skills and cash handling expertise to enhance shopping experiences, achieving a significant increase in customer satisfaction. Known for building strong relationships and efficiently solving customer challenges, consistently going above and beyond to meet sales goals.
Overview
8
8
years of professional experience
Work History
Sales Associate
SKECHERS Factory Outlet
08.2022 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Solved customer challenges by offering relevant products and services.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Monitored customers for signs of security concerns and escalated issues to management.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built relationships with customers to encourage repeat business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Sales Associate
Madrag and 10 Spot
12.2020 - 04.2021
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Associate
Footlocker.com Inc.
08.2018 - 10.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Monitored customers for signs of security concerns and escalated issues to management.
Sales Associate
Lobel's
08.2016 - 09.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Associate Of Applied Business - Business Administration And Management
Bergen Community College
Paramus, NJHigh School Diploma -
Memorial High School
West New York, NJ06.2020
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Goal-Oriented
- Exceptional customer service
- Reliable and punctual
- Relationship Building
- Cash Handling
- Verbal/written communication
- Stocking and Receiving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Quote
Attachment is the great fabricator of illusions; reality can be attained only by someone who is detached.
Simone Weil
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Sales Associate
SKECHERS Factory Outlet
08.2022 - Current
Sales Associate
Madrag and 10 Spot
12.2020 - 04.2021
Sales Associate
Footlocker.com Inc.
08.2018 - 10.2019
Sales Associate
Lobel's
08.2016 - 09.2019
Associate Of Applied Business - Business Administration And Management
Bergen Community College
High School Diploma -
Memorial High School
Similar Profiles
Nyandwi AbelNyandwi Abel
Sales Representative Assistant Manager at SKECHERS Factory OutletSales Representative Assistant Manager at SKECHERS Factory Outlet
LEAH LAWTONLEAH LAWTON
General Manager at SKECHERS Factory OutletGeneral Manager at SKECHERS Factory Outlet
Lilyana CerdaLilyana Cerda
1st Assistant Store Manager at SKECHERS Factory Outlet1st Assistant Store Manager at SKECHERS Factory Outlet