ANGELICA DIAZ-MARTINEZ
Dallas,TX
Summary
Goal-driven professional with solid background in account management. Knowledge able about managing all levels of customer service before, at and after the sale. Adept at growing business with a hands-on style, excellent attention to detail and in-depth understanding of company and market offerings. Action-oriented Enterprise Account Executive promoting dynamic customer service, issue resolution and relationship building skills. Bilingual and effective at prioritizing tasks to maintain strong customer pipeline. Known for efficient and high-quality work.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Enterprise Account Executive 2
Frontier Communications
Dallas, TX
12.2023 - Current
- Developed and maintained relationships with key decision makers in enterprise accounts.
- Analyzed customer data to identify potential opportunities for upselling and cross-selling.
- Drafted proposals outlining product features, benefits, pricing, and terms.
- Identified new business prospects through market research and cold calling.
Enterprise Account Executive
Frontier Communications
Long Beach, CA
07.2022 - Current
- Prepared sales presentations or proposals to explain product specifications or applications.
- Maintained updated knowledge of changing industry, standards and trends related to accounts.
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
- Generate sales and revenue to meet performance objectives, quotas, and targets. Exceeding 650% my first and second month, and 270% year to date.
- Develop a sales funnel and pipeline of opportunities to meet assigned targets, while demonstrating a consistent focus on sales pipeline growth and expansion.
- Developed sales pipeline by cold-calling, canvassing and obtaining referrals.
Enterprise Account Executive
AT&T
Sacramento, CA
02.2021 - 06.2022
- Used effective communication and interpersonal skills when meeting and speaking with clients, promoting long-lasting relationships.
- Provided product demonstrations for customers to showcase features, handle concerns and capitalize on new sales opportunities.
- Explained and demonstrated product solutions and services in terms client could understand and relate to.
- Put together and implemented personalized solutions for each client.
- Collaborated with sales support, product delivery and customer service departments to manage service delivery and build client retention.
- Increased profitability within accounts by cross-selling additional products.
Enterprise Account Executive
AT&T
Dallas, TX
01.2020 - 01.2021
- Identified potential customers and evaluated market potential
- Negotiated contracts, closed agreements and supported sales team's new product launches
- Researched and developed pipeline of clients that demonstrated interest in being partners with organization
- Input customer order details into system, accepted payments and updated accounts
- Developed relationships with my clients and provided individualized customer service to maintain longevity of accounts
- Developed at least 5 new leads each day
- Made appointments with interested customers according to schedule availability
- Achieved sales goals, increasing revenue by 18 % for top accounts in two months and expanding personal sales portfolio by new accounts.
- Provided product demonstrations for customers to showcase features, handle concerns and capitalize on new sales opportunities.
- Researched and developed pipeline of clients that demonstrated interest in organizational partnerships.
- Put together and implemented personalized solutions for each client.
- Explained and demonstrated product solutions and services in terms client could understand and relate to.
Manager
Men's Warehouse
Dallas, TX
02.2019 - 01.2020
- Reached out to schools and companies around the area for new corporate business
- Taking care of our clients and building relationships with new clients
- Managing a team of 15 employees, making sure we are hitting our sales goals every month and on the track to reach our goals for the year.
- Executed new training initiative to improve skills and develop leaders from within
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Assistant Manager
Enterprise Holding Inc
Dallas, TX
10.2017 - 01.2019
- Mentored, coached, and traineda teamof 20 employees to reach theirsales and customer services goals, individually and as a team
- Built and developed relationships with different corporateaccounts, dealerships or body shops, increasing our revenue by 10%
- Improved customer satisfaction and sales by working with our employees and creating a new sales atmosphere
- The averagecustomer service score was a 75% over the 3 months before I got there
- 2
- My teamand I helped increasethe customer service score to a 85%
- Market to new and current companies around us
- IncreasedGrowth percentageby 5%.
Management Trainee
Enterprise Holdings
Allentown, PA
04.2017 - 10.2017
- Achieved top performance in sales by providing exceptional customer services and building relationships with our customers and companies that we partner with
- Develop a strong relationship with our dealerships, body shops and corporate companies.
- Awarded for having the highest sales number in my area
- (100+ employees)
- Finished the Management Trainee Programming 7 months and got promoted to Assistant Manager at DFW Airport
- Landed one of the largest corporate accounts for the company.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
Education
BBA - Business Administration, Marketing
Northwood University
12.2016
Skills
- Business growth opportunities
- Products understanding
- Customer relationships
- Negotiation and persuasion
- Budget Management
- Sales strategies implementation
- Managing client relationships
- Sales expertise
- Pipeline management
- Sales methodologies
- Bilingual English / Spanish
Certification
GPA: 3.2, Dean'sList Honoree: Freshman 2012, and Sophomore 2013 Full ride scholarship for Cross Country / Track & Field
Affiliations
- GigaLatin, part of Latin group for Frontier, attending High School Event , Food Fundraiser, and other events that are part of the community.
- President Club First Full year with Frontier
Timeline
Enterprise Account Executive 2
Frontier Communications
12.2023 - Current
Enterprise Account Executive
Frontier Communications
07.2022 - Current
Enterprise Account Executive
AT&T
02.2021 - 06.2022
Enterprise Account Executive
AT&T
01.2020 - 01.2021
Manager
Men's Warehouse
02.2019 - 01.2020
Assistant Manager
Enterprise Holding Inc
10.2017 - 01.2019
Management Trainee
Enterprise Holdings
04.2017 - 10.2017
BBA - Business Administration, Marketing
Northwood University