Angelica Di Marco
McKinney
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Business Owner
Performance Online
02.2011 - 10.2024
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Maintained entire family's schedule and organized events.
- Attended meetings, took notes and tracked action items.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained appropriate filing of personal and professional documentation.
- Event Planning and Car shows
- Cleaning and Organization
- Ordered all company apparel and design
Juice Barista
Whole Food Market
03.2024 - 06.2024
- Increased repeat business by establishing rapport with customers, remembering regulars'' favorite orders, and providing personalized service.
- Promoted a positive atmosphere within the workplace through friendly interactions with coworkers, fostering an enjoyable environment for both staff and patrons.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Replenished serving stations with fresh food and cleaned up spills.
- Brewed coffee and tea and changed out drink station syrups.
- Enhanced efficiency in the workspace by maintaining a clean and organized work area, ensuring quick service and optimal cleanliness for patrons.
Business Owner
Western Chassis
09.2014 - 12.2022
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Developed strategies to streamline and improve office procedures.
- Event Planning and car shows
- Employee lunches
Small Business Owner
Mind And Body Wellness Spa
02.2021 - 10.2022
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained new employees on proper protocols and customer service standards.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cleaning
- Event planning
- Delivered exceptional service as illustrated through multiple positive yelp reviews.
Cocktail Server
Crazy Horse Restaurant and Bar
09.2007 - 02.2011
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Maintained clean and organized bar area.
- Increased sales significantly by upselling higher-end products to customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
Education
Certificate - Medical Assistant
Concorde
Whittier06.2001
Skills
- Exceptional customer service
- Bilingual
- Task Delegation
- Order Supplies
- Customer Service
- Small business operations
- Attention to detail
- Driven and determined
- Efficient multitasking
- Speed and efficiency
- Reliability and punctuality
- Cleanliness and sanitation
Timeline
Juice Barista
Whole Food Market
03.2024 - 06.2024
Small Business Owner
Mind And Body Wellness Spa
02.2021 - 10.2022
Business Owner
Western Chassis
09.2014 - 12.2022
Business Owner
Performance Online
02.2011 - 10.2024
Cocktail Server
Crazy Horse Restaurant and Bar
09.2007 - 02.2011
Certificate - Medical Assistant
Concorde