Angelica Donohoe
Greeley,CO
Summary
Results-oriented professional with a proven track record in leadership, adept time management, and a strong commitment to customer service. Known for effective problem-solving, building and maintaining relationships, and demonstrating excellent verbal and written communication skills. Eager to contribute dynamic skills and experience to a forward-thinking team.
Overview
17
17
years of professional experience
Work History
Loan Consultant
Lendmark Financial Services
02.2024 - Current
- Greet, assist, and solicit individuals entering the office and calling. Receive and Process credit and employment verifications.
- Process payments, distributions, and make recommendations regarding loan approvals. Approve loans, Complete loan closings, handle account activities related to collection accounts.
- Prepare reports, correspondences, transaction documentation, and record and file documentation. Operate cash drawer, process bank deposits, maintain records and balances and closing of the branch.
- Actively market all branch products and services to individuals.
- Active License Type: Insurance Producer Resident
Guest Experience Specialist
EG-America
06.2023 - 01.2024
- Demonstrated initiative to follow through on assigned tasks without supervision.
- Demonstrated effective time management skills, by creating personal and productive schedules to complete work.
- Observed and measured customer service, product quality and general business performance.
- Provided feedback by writing reports on shopping experience, to help company improve on customer experience.
General Manager
Qdoba Mexican Eats
09.2012 - 06.2023
- Achieved and deployed revenue and profit targets through solid promotional and budget control strategies.
- Assisted with all administrative needs such as recordkeeping, payroll administration, and accounts payable.
- Enhanced business-wide performance with improved procedures and workflows.
- Resolved employee, customer and vendor disputes using conflict resolution and problem-solving techniques.
Server
Cassidy’s Sports Bar
04.2017 - 10.2019
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information.
- Adhered to all safety, sanitization, and food handling guidelines and regulations. Including state liquor regulations to serve alcohol safely.
- Demonstrated teamwork by supporting business with table-cleaning during high-volume shifts.
Shift Manager
McDonald’s
08.2009 - 06.2013
- Communicated openly with employees and fellow managers, addressing issues head-on to prevent escalation.
- Maintained high performance levels by successfully training monitoring and motivating shift employees.
- Kept operations smooth and professional with consistent opening, closing and shift change tasks.
- Secured monies against loss, keeping drawer cash low and properly using on-site safe.
Education
Front Range Community College
Fort Collins, COundefined
Hair Dynamics Cosmetology School
Fort Collins, CO01.2012
Highschool - undefined
Mountain View Highschool
Loveland, CO01.2009
Skills
- Proficient in computer software usage
- Clear and concise communication skills
- Building Effective Teams
- Problem Solving
- Time Management
- Action Oriented
- Composure
- Customer and Team Focused
LOCATION
Baltimore, MD
PHONE
970.412.4931
Angelicaeve904@gmail.com
Timeline
Loan Consultant
Lendmark Financial Services
02.2024 - Current
Guest Experience Specialist
EG-America
06.2023 - 01.2024
Server
Cassidy’s Sports Bar
04.2017 - 10.2019
General Manager
Qdoba Mexican Eats
09.2012 - 06.2023
Shift Manager
McDonald’s
08.2009 - 06.2013
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Hair Dynamics Cosmetology School
Highschool - undefined
Mountain View Highschool
Front Range Community College