Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angelica Edmondson

McKinney,TX

Summary

I believe the experience I have had in retail, office work and customer service has prepared me with a wide assortment of skills to sell phones. I have had experience with retail and customer service, And working in an office. With the experience, I have learned about each company I have worked for. Has taught me customer service and just getting the work experience... I am a hard worker who loves and is willing to learn new things and I would like to continue my work ethic. I am friendly and fun to work with. I am driven to go out of my comfort zone to work in a different area if needed.

Overview

12
12
years of professional experience

Work History

Server

Armor Brewery
02.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported needs - person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.

Bartender

Zen Zin Bistro
05.2024 - 02.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

NOC Analyst III

ADT Security Commerical
01.2023 - 02.2025
  • Reduced network downtime by proactively monitoring and troubleshooting system issues.
  • Maintained accurate records of all incidents, utilizing ticketing systems for efficient tracking and resolution.
  • Participated in on-call rotation schedules, maintaining availability during critical periods or high-impact incidents.
  • Supported seamless business operations with diligent system backups and disaster recovery planning.
  • Collaborated with vendors to address hardware or software-related issues effectively.
  • Provided comprehensive reports on network performance trends, facilitating data-driven decision-making processes for IT management.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Systems and software's i worked with Meraki, Cisco, Lenel, Eagle eye etc.

National Account Coordinator

ADT Security
11.2021 - 01.2023
  • Coordinated the timely delivery of product samples to prospective clients as part of a comprehensive sales approach, ultimately leading to increased conversions and revenue generation.
  • Improved account management processes, increasing productivity and reducing response times to client requests.
  • worked directly with NAS specialist to proactively coordinate support functions within the National Account Operations center for 1 Touch NAS customers.
  • Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
  • Met my 85% and higher adherence that was set by the department.
  • actions were worked within 3 day of service level agreement
  • Calls were answered withing 60 seconds or less
  • conducted weekly account audits adjustments

Meter Specialist

Datamaxx
03.2021 - 11.2021
  • Monitored the performance of installed meters through remote diagnostics tools, identifying potential issues and taking corrective action as necessary.
  • Enhanced customer satisfaction through timely and efficient resolution of meter-related issues.
  • Managed inventory of replacement parts and tools needed for various types of meters, ensuring adequate stock levels were maintained at all times.
  • Conducted thorough inspections of meters to identify potential issues before they escalated into costly repairs or replacements.
  • Conducted energy audits to identify energy-saving opportunities.

Project Manager

Five Star Painting
01.2020 - 03.2021
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Reduced project costs, negotiating contracts with suppliers and optimizing resource allocation.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.

Premium Services Representative

Premium Wireless
01.2019 - 01.2020
  • Actively participated in team meetings, sharing insights and best practices to improve overall performance standards.
  • Took part in training initiatives aimed at enhancing product knowledge among team members for improved client support.
  • Provided ongoing support to new premium members during the onboarding process, setting them up for success from day one.
  • Played an instrumental role in the implementation of new policies and procedures aimed at enhancing overall customer satisfaction.
  • Handled sensitive client information with discretion while maintaining compliance with data privacy regulations.

Server

Clem Mikeskas
08.2013 - 04.2019
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.

Education

High school Diploma -

Jenks High School

Skills

  • Inventory control procedures
  • Cash handling accuracy
  • Display design
  • Strong communication skills
  • Flexible schedule
  • Office work experience
  • Strong work ethic
  • Analytical thinking
  • Microsoft office
  • Time management
  • Data research and validation
  • SQL and databases
  • Audit support

Timeline

Server

Armor Brewery
02.2025 - Current

Bartender

Zen Zin Bistro
05.2024 - 02.2025

NOC Analyst III

ADT Security Commerical
01.2023 - 02.2025

National Account Coordinator

ADT Security
11.2021 - 01.2023

Meter Specialist

Datamaxx
03.2021 - 11.2021

Project Manager

Five Star Painting
01.2020 - 03.2021

Premium Services Representative

Premium Wireless
01.2019 - 01.2020

Server

Clem Mikeskas
08.2013 - 04.2019

High school Diploma -

Jenks High School

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