Angelica Enriquez
Battle Creek,MI
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
8
8
years of professional experience
Work History
Onboarding Specialist
Clemens Food Group
05.2023 - Current
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Reviewed onboarding processes regularly, identifying and correcting deficiencies.
- Developed and updated onboarding materials, keeping pace with changes to market place and company.
- Developed and implemented onboarding and orientation programs for new employees.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Put together employee files and collected required digital or physical information to meet requirements.
Pharmacy Technician
Meijer
08.2019 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Counted, measured, and compounded medications following standard procedures.
Receptionist
Grace Health
01.2018 - 07.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Resolved customer problems and complaints
- Confirmed appointments, communicated with clients and updated client records
- Answered central telephone system and directed calls accordingly
- Provided clerical support to company employees by copying, faxing and filing documents.
Sales Associate
TJX Companies
02.2016 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Increased sales by offering advice on purchases and promoting additional products.
Education
Bachelor of Business Administration - Human Resource Management
Western Michigan University
05.2023
Skills
- Data entry
- Attentive listening/empathy
- Troubleshooting and research
- Speed and efficiency
- Positive attitude
- Proficient communication skills
- Time management
- Organizational Skills
- Problem-solving
- Adaptability
- Technical proficiency
- Goal setting
- Effective communication
Volunteer Experience
- Urban Farms (SPROUT)
- Boys and Girls Club of Battle Creek
- Battle Creek Habitat for Humanity
- Voces
- Safe Place
- M Studio Dance and Recreational Center
Timeline
Onboarding Specialist
Clemens Food Group
05.2023 - Current
Pharmacy Technician
Meijer
08.2019 - Current
Receptionist
Grace Health
01.2018 - 07.2019
Sales Associate
TJX Companies
02.2016 - 01.2018
Bachelor of Business Administration - Human Resource Management
Western Michigan University