Angelica Espina
Orlando,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Lifeguard
Volcano Bay Waterpark
01.2023 - Current
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Prevented accidents through regular equipment inspections and maintenance.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Promoted water safety awareness with educational presentations to community groups.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
Server/Hostess
Johnny Rockets
10.2020 - 01.2023
- Receive parties and take them to their tables with menus, take their orders and put them in the system, bring their drinks, food, and always check on them to make sure everything is perfect
- Bus the tables once the party leaves
- Handle cash and cards at the register
- Keep the restaurant clean with sweeping, busing tables and counter
- Constantly filling the fridges with frozen appetizers and other food we serve
- Handle food trays at all times perfectly while being quick and efficient, and always polite and nice to the customers.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Animated Performer Character
Universal Orlando Resort
10.2018 - 10.2021
- Bring to life all the animated characters, greet and interact with all the guests and give them a unique and real experience to what's meeting their favorite characters
- Always follow the character's personality characteristics such as the way they walk, stand, interact with others, etc.
- Capable of working in extreme temperature conditions (heat and cold).
- Enhanced audience engagement by incorporating dynamic performance techniques and innovative stage presence.
- Established rapport with fellow cast members, fostering a supportive and collaborative work environment.
Sales Associate
Sunglass Hut
09.2018 - 05.2019
- Greeted and helped every customer with finding the perfect pair (brand, lenses type, shape, size, color, material) for them basing on their needs, lifestyle and budget
- Had knowledge about all the brands in sale, the different models of sunglasses and lenses
- Carried responsibilities such as keeping the store and glasses clean and in order
- Received packages with sunglasses and/or accessories, as well as other products used in the store, and got them in the system prior to place them correctly in the store
- Often had clients who were completely satisfied with my job with them and would come back constantly.
Education
Skills
- Sales
- Translation
- Serving
- Food Handling
- First Aid
- Emergency Response
- CPR Certified
- Team Collaboration
Additional Information
Speak fluently Spanish and English, basic French and can understand Portuguese. I'm a really energetic and extrovert person, I feel really comfortable interacting with clients and people in general. I'm a great teamplayer and can easily adapt to any work environment. I'm really dedicated to my job and will always try my best to do a great job.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lifeguard
Volcano Bay Waterpark
01.2023 - Current
Server/Hostess
Johnny Rockets
10.2020 - 01.2023
Animated Performer Character
Universal Orlando Resort
10.2018 - 10.2021
Sales Associate
Sunglass Hut
09.2018 - 05.2019