Angelica Estrada
Shady Shores,United States
Summary
Experienced in many areas of business, from customer service to mortgage, driven loss mitigation specialist in the auto industry, exceptional customer service skills, collection specialist with a track record in the auto and mortgage business, and most importantly, great interpersonal skills to communicate with customers in any type of business. Also experienced for more than 10 years in the cleaning industry, always willing to learn new skills, and exceptional throughout any industry to maximize skills.
Overview
28
28
years of professional experience
Work History
Receiving Clerk
Central Medical Center
06.2024 - Current
- Inspecting deliveries to ensure they match the order and invoice criteria.
- Conducted thorough inspections of delivered items to ensure integrity.
- Maintained quality standards for all outgoing and incoming items.
- Ensured delivered goods aligned with order specifications and documentation.
Loan Specialist
Loandepot
02.2022 - 06.2024
- Addressed customer inquiries on mortgage issues, processed payments, aided in loss mitigation.
- Enhanced customer satisfaction by effectively resolving mortgage-related concerns.
- Utilized problem-solving skills to assist clients with financial solutions.
- Collaborated with team to streamline payment processing, improving efficiency
School Custodian
Compass Group
08.2018 - 03.2021
- Oversaw cleaning and sanitation of twelve classrooms, including hallways and bathrooms.
Customer Care/collections
Chase
01.2018 - 03.2021
- Managed high-volume mortgage assistance cases, negotiated repayment plans, and resolved complex account inquiries to enhance customer satisfaction and reduce default rates
- Provided comprehensive loan servicing support, implemented loss mitigation strategies, and delivered personalized solutions for customers facing financial challenges
Loss Prevention Specialist/Loss Mitigation Specialist
Ally Financial Office
08.2008 - 07.2017
- Locate customers using credit bureau information, background checks, loan documents, etc to handle repossession orders
- Outgoing and incoming customer calls to service past due auto loans
- Attempt to collect payments and make arrangements to work with customers for a positive outcome Also offering possible other assistance like extensions or refinancing of their auto loans
Part time Loader/unloader
UPS
11.2014 - 12.2015
- Responsibilities included working inside UPS HUB loading/unloading freight trucks making sure boxes where not opened or damaged making necessary repairs keeping track of damaged items lowering On conveyor belts carrying packages up to 70-lbs repetitive use of stairs physical, fast paced environment
Adjuster
Chrysler
01.2008 - 08.2009
- Primary responsibilities included proofing Chrysler Auto Contracts to verify customer and dealership signatures were valid.
- Managed dealer inquiries regarding contracts, resolving issues promptly and enhancing client relations.
- Audited auto financing contracts for rate compliance and signature validation, ensuring accuracy in documentation while managing dealer inquiries for issue resolution
Collection Specialist
Citigroup
07.2000 - 08.2007
- Customer Service/Collections- Project a professional company image through phone interaction by responding to general inquiries, questions and complaints
- In collections, made outbound calls regarding outstanding automobile loans
- Offered customers several options such as payment arrangements, deferments, and amendments
COD Processor
Manpower
01.1997 - 07.2000
- Directly responsible for sorting COD tags and balancing drivers end of day reports
- Processed all COD date into UPS mainframe and filed documents at the end of the day
Education
High School Dipioma - General Studies
Heritage High School
Dallas, TX01.1991
Skills
- Leadership skills
- Problem solving
- Bilingual
- Call Center
- CSR
- Customer Care
- Customer Service
- Loss Prevention
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Receiving Clerk
Central Medical Center
06.2024 - Current
Loan Specialist
Loandepot
02.2022 - 06.2024
School Custodian
Compass Group
08.2018 - 03.2021
Customer Care/collections
Chase
01.2018 - 03.2021
Part time Loader/unloader
UPS
11.2014 - 12.2015
Loss Prevention Specialist/Loss Mitigation Specialist
Ally Financial Office
08.2008 - 07.2017
Adjuster
Chrysler
01.2008 - 08.2009
Collection Specialist
Citigroup
07.2000 - 08.2007
COD Processor
Manpower
01.1997 - 07.2000
High School Dipioma - General Studies
Heritage High School
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