ANGELICA F. JORDAN
Princeton,NJ
Summary
Results-driven, PMP-certified leader with extensive experience in managing staff operations, streamlining administrative processes, and ensuring compliance within complex organizational structures. Proven track record in optimizing workflow, enhancing team efficiency, and collaborating with HR on key initiatives including performance management and staff development. Adept at using data-driven approaches to monitor and track progress, ensuring timely completion of tasks and projects. Excels in fast-paced environments requiring multitasking, confidentiality, and strategic planning.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Residential Life Coordinator for Mathey College
Princeton University
08.2022 - Current
- Directly supervise a team of RCAs and RGSs, conducting weekly and bi-weekly meetings to discuss task assignments, monitor progress, and resolve any workflow or performance issues
- Ensure team alignment with organizational objectives
- Implemented real-time tracking systems to monitor task assignments, workload, and deadlines for staff, ensuring transparency and accountability across all projects
- Achieved a 20% increase in task completion rates through optimized workflows
- Partner with HR to manage performance issues, including the development and execution of Performance Improvement Plans (PIPs)
- Address time-sensitive HR matters, including disciplinary actions and conflict resolution
- Spearhead the creation and distribution of task lists, performance standards, and internal communications to ensure that all staff members are informed, and tasks are completed efficiently
- Regularly update organizational charts and staffing logs
- Oversee and manage time away requests, coordinate shift adjustments, and ensuring compliance with institutional policies
- Notify managers of any staff scheduling changes, absences, or leave requests daily.
Graduate Hall Director / Residence Director
Northeastern University
01.2019 - 01.2022
- Led the development and implementation of a comprehensive residential curriculum, driving a 60% increase in student engagement and retention
- Managed the recruitment, training, and performance evaluation of 20 Resident Assistants
- Effectively managed crises, including mental health emergencies and Title IX issues, using a proactive and empathetic approach
- Coordinated with campus partners to resolve conflicts and enhance the student living experience
- Maintained detailed logs and performance reports, providing data-driven insights to inform decision-making and policy adjustments
- Streamlined processes for better efficiency and responsiveness in handling student and staff needs
- Worked closely with campus departments and security teams to ensure a safe and supportive living environment for students, aligning departmental goals with broader institutional objectives.
Residential Security Supervisor
Northeastern University
01.2011 - 01.2019
- Managed a security team responsible for the safety of over 3,000 students, ensuring strict adherence to safety protocols and emergency procedures
- Coordinated evacuation drills and other preparedness initiatives
- Oversaw the inventory and distribution of supplies for the security team, ensuring all resources were available and properly allocated
- Worked with procurement to maintain stock levels and fulfill operational needs
- Generated and reviewed daily security logs and incident reports, ensuring accurate documentation and compliance with university and legal standards
- Liaised with the University Police Department to address security concerns.
Education
Doctor of Law & Policy -
Northeastern University
Boston, MA07.2021
Master of Science in Legal Studies -
Northeastern University
Boston, MA05.2018
Master of Science in Law & Public Policy -
Northeastern University
Boston, MA08.2016
Bachelor of Science in Criminal Justice & African American Studies -
Northeastern University
Boston, MA05.2014
Skills
- Title IX Compliance
- Mental health awareness
- Higher Education Knowledge
- Student Engagement
- Training facilitation
- Multicultural Competence
- Policy Enforcement
- Emergency Preparedness
- Assessment tools
- Conflict Mediation
- Microsoft Office
- Interpersonal Skills
Certification
- Project Management Professional (PMP) - 03/2024
- Certified Scrum Master (CSM) - 05/2022
- Notary Public for The Commonwealth of Massachusetts - 07/2021
- Certificate in Diversity, Equity, & Inclusion in the Workplace - 12/2021
- Applied Suicide Intervention Skills (ASIST) Certification - 03/2023
Timeline
Residential Life Coordinator for Mathey College
Princeton University
08.2022 - Current
Graduate Hall Director / Residence Director
Northeastern University
01.2019 - 01.2022
Residential Security Supervisor
Northeastern University
01.2011 - 01.2019
Doctor of Law & Policy -
Northeastern University
Master of Science in Legal Studies -
Northeastern University
Master of Science in Law & Public Policy -
Northeastern University
Bachelor of Science in Criminal Justice & African American Studies -
Northeastern University