Angelica Feliz
The Bronx,NY
Summary
Dynamic and results-oriented college student with a proven track record in customer service and event management, gained through experiences at Bronx Patio, McDonald's, and tutoring roles. Exceptional multitasking and organizational abilities effectively integrate customer engagement and problem-solving skills to enhance guest experiences and operational efficiency. Known for strong teamwork and collaboration, contributing to improved event outcomes and heightened customer satisfaction. Trustworthy and adaptable, eager to learn and thrive in fast-paced environments while continuously developing new skills.
Overview
8
8
years of professional experience
Work History
Pharmacy Assistant
Desais Pharmacy
12.2024 - Current
- Educated patients on medication usage, side effects, and storage requirements to enhance understanding.
- Trained new staff on operational procedures and customer service best practices.
- Implemented process improvements that enhanced workflow efficiency within pharmacy operations.
- Monitored expiration dates of medications, ensuring safe disposal of outdated products.
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Managed inventory levels, coordinating with suppliers to ensure timely availability of pharmaceuticals.
- Assisted pharmacists in medication management, providing exceptional customer service to patients.
Pharmacy Assistant
Desais Pharmacy
12.2024 - Current
- Educated patients on medication usage, side effects, and storage requirements to enhance understanding.
- Trained new staff on operational procedures and customer service best practices.
- Implemented process improvements that enhanced workflow efficiency within pharmacy operations.
- Monitored expiration dates of medications, ensuring safe disposal of outdated products.
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Managed inventory levels, coordinating with suppliers to ensure timely availability of pharmaceuticals.
- Assisted pharmacists in medication management, providing exceptional customer service to patients.
Crew Team Member
McDonald's
03.2024 - 07.2024
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Tutor
Jonas Bronck Academy
02.2018 - 09.2023
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Party Host
Bronx Patio
06.2022 - 08.2022
- Scheduled and set up parties according to customer specifications.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
Education
Associate of Business Administration -
Borough of Manhattan Community College
New York, NY05-2026
High School Diploma -
Cathedral High School
06-2024
Skills
- Multitasking and organization
- Customer service
- Attention to detail
- Quality assurance
- Patience and empathy
- Problem-solving skills
- Creative thinking
- Event scheduling
- Teamwork and collaboration
- Excellent communicator
- Answering customer questions
- Supply restocking
- Patient counseling
- Organizing supplies
- Resolving complaints
- Document filing
- Verifying orders
- Customer relationship management
- Sales techniques
- Filing documents
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pharmacy Assistant
Desais Pharmacy
12.2024 - Current
Pharmacy Assistant
Desais Pharmacy
12.2024 - Current
Crew Team Member
McDonald's
03.2024 - 07.2024
Party Host
Bronx Patio
06.2022 - 08.2022
Tutor
Jonas Bronck Academy
02.2018 - 09.2023
Associate of Business Administration -
Borough of Manhattan Community College
High School Diploma -
Cathedral High School
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