Angelica Fernando
Floral Park,NY
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Lunar Light Laser Spa
Astoria, NY
05.2019 - 08.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Achieved recognition for contribution to store success by optimizing sales.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Tutor/Translator
New Mexico Junior College
Hobbs, NM
08.2016 - 05.2018
- Translated documents in Arabic and English .
- Reviewed final works to spot and correct errors in punctuation, grammar and translation.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Replicated flow, style and overall meaning of original texts.
- Provided verbal summaries of non-English documents for immediate use.
- Listened to non-English video dialogue and developed translation into target language to prepare subtitle scripts.
- Supported operations by translating key departmental documents such as invoices and legal materials into Arabic and English.
- Maintained message content, tone and emotion as closely as possible.
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
- Translated documents in English and Arabic.
Receptionist/ Administrator
Trico
Amman, Jordan
06.2013 - 08.2016
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Greeted customers and visitors in-person and via telephone calls.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Collected service payments from clients and updated account balances.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Scheduled office meetings and client appointments for staff teams.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Education
Associate Of Applied Science - Nursing
New Mexico Junior College
Hobbs, NM05.2018
High School Diploma - Literary Stream British Curriculum
Abdul Hameed Sharaf School
Amman Jordan06.2016
Skills
- Managing Multiple Priorities
- Sales Monitoring
- Scheduling and Coordinating
- Recruiting and Interviewing
- Administration and Reporting
- Directing Team Members
- Cash Deposits and Receipts
- Payroll Preparation
- Overseeing Employees
- Data Collation
- Rent Collection
- Call Forwarding
- Shipment Preparation
- Inventory Restocking
- Dispatching Workers
Languages
Arabic
Full Professional
Sinhala
Native or Bilingual
English
Full Professional
Timeline
Assistant Manager
Lunar Light Laser Spa
05.2019 - 08.2021
Tutor/Translator
New Mexico Junior College
08.2016 - 05.2018
Receptionist/ Administrator
Trico
06.2013 - 08.2016
Associate Of Applied Science - Nursing
New Mexico Junior College
High School Diploma - Literary Stream British Curriculum
Abdul Hameed Sharaf School
Similar Profiles
Mykaela CrowleyMykaela Crowley
Beauty Skin Care & Laser therapist at Advanced Laser Light / Laser and Skin Clinic, Princess StreetBeauty Skin Care & Laser therapist at Advanced Laser Light / Laser and Skin Clinic, Princess Street
Elione GojcajElione Gojcaj
BUSINESS MANAGER at National Laser Institute Medical SpaBUSINESS MANAGER at National Laser Institute Medical Spa
Jenna VanHornJenna VanHorn
Esthetician at Amazing Skin Laser and Aesthetics Medical SpaEsthetician at Amazing Skin Laser and Aesthetics Medical Spa
Caroline TurnerCaroline Turner
Camp Counselor at Pierce Country Day CampCamp Counselor at Pierce Country Day Camp
Janvi SharmaJanvi Sharma
Volunteer at Cohen Children's Medical CenterVolunteer at Cohen Children's Medical Center