Angelica Fletes Perez
Medford,OR
Summary
I offer extensive experience working with diverse client base . Solid skills in family and student relations and resilience to handle challenges of fast-paced environments. I am knowledgeable with strong background in family intervention. Skilled in crisis management and conflict resolution, having successfully supported families through challenging circumstances. Demonstrated ability to employ active listening and empathy to build trust and cooperation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Family Intervention Specialist
Southern Oregon ESD
621 Maint Street
01.2023 - Current
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Utilized motivational interviewing techniques to help clients identify their goals, strengths, and areas for improvement within family dynamics.
- Educated parents on effective parenting strategies, leading to improved parent-child relationships and reduced conflict.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
- Built trust with resistant clients through empathetic listening and non-judgmental engagement, ultimately increasing participation in interventions.
- Helped students make appropriate, healthy choices and grow academically through targeted strategies.
School Administrative Assistant
Kids Unlimited Charter School
821 N.Riverside
05.2021 - 10.2022
- Maintained a welcoming front office environment for students, parents, staff, and visitors to promote positive school culture.
- Managed Tracked and submitted employee timesheets to prepare for payroll processing.
- Executed record filing system to improve document organization and management.
- Exercised judgment within school policy guidelines to alleviate principal's workload.
- Documented attendance, grades and test scores to update permanent records.
- School calendar and scheduling, ensuring timely communication with parents, teachers, and administrators.
- Organized special events such as fundraisers, parent-teacher conferences, and graduation ceremonies to foster a sense of community within the school setting.
- Assisted in the hiring process for new staff members, resulting in a more diverse and qualified workforce.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Increased parent-teacher communication through timely and well-written newsletters, notices, and announcements.
Title 1 Assistant
Medford School District 549C
Medford, OR
10.2016 - 09.2021
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Collaborated with teachers and staff to develop effective intervention strategies for struggling students.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Offered student support through special accommodations, extra assistance, and assessments.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Maintained positive attitude and affirmatively communicated with each student.
- Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
Education
High School Diploma -
North Medford High School
Medford, OR06.2002
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Critical Thinking
- Calm Under Pressure
- Active Listening
- Decision-Making
- Behavioral support
- Mental Health Support
- Relationship Building
- Team building
Certification
- Crisis Intervention Team Training.
- Mental Health First Aid Certification
- QPR trainer
Languages
Spanish
Professional Working
Timeline
Family Intervention Specialist
Southern Oregon ESD
01.2023 - Current
School Administrative Assistant
Kids Unlimited Charter School
05.2021 - 10.2022
Title 1 Assistant
Medford School District 549C
10.2016 - 09.2021
High School Diploma -
North Medford High School
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