Angelica Flores
Phoenix,AZ
Summary
Knowledgeable Solutions Specialist well-versed in current industry, market and product trends. Excellent communication, multitasking and organizational abilities. Proven skills in troubleshooting devices, recommending products and resolving customer issues. Trusted leader and problem-solver with a self-directed approach and good critical thinking skills. These jobs have taught me so much during the years, working in an office definitely made me see more clearer to a lot of things. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. These jobs have got me physically and mentally prepared for a lot of different things in life that will help me as I go.
Overview
5
5
years of professional experience
Work History
Cardiac Solutions
Front Office
03.2023 - Current
- Recommended new products and services to customers.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Scheduled appointments for further services.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Installed operating systems, set up emails and updated programs.
- Tested new software and hardware prior to deployment.
- Offered assistance in implementing and developing training programs.
- Created user accounts and assigned permissions.
- Improved overall progress through working closely with staff members and streamlining processes.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Optimized operational productivity and collaborated with staff to share and implement process improvements.
Gila River Casino
Beverage Server
10.2022 - 03.2023
- Developed marketing solutions with brand consistency and executional excellence.
- Evaluated and contributed ideas to marketing and creative deliverables.
- Built and managed project scopes, plans and budgets to maximize efficacy of resources.
- Contributed ideas for developing and improving processes and workflows for best practices.
- Translated business objectives into goal-oriented marketing campaigns.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Served people, interacted with people and satisfied them.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Continually maintained and improved company's reputation and positive image in markets served.
- Conducted market research to identify new opportunities and target markets.
ATL WINGS
Manager
06.2021 - 10.2022
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Backed up servers by setting up trays and completing some food deliveries.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Observed customer purchases in line and differentiated between standard portions.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared salads, soups and sandwiches for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Replenished serving stations with fresh food and cleaned up spills.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Goodwill
Merchandiser Retail Solutions
02.2019 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged with customers to effectively build rapport and lasting relationships.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
High School Diploma -
Peoria High School
Peoria, AZSkills
- Employee Management
- Ajax (Programming)
- OpenEdge Advanced Business Language
- Pricing Quotes
- Writing
- Monitoring
- Speaking
- Speaks well with others
- Very good customer service
- Open conversations
- Good engagement
- Very well corporation
Timeline
Cardiac Solutions
Front Office
03.2023 - Current
Gila River Casino
Beverage Server
10.2022 - 03.2023
ATL WINGS
Manager
06.2021 - 10.2022
Goodwill
Merchandiser Retail Solutions
02.2019 - 05.2021
High School Diploma -
Peoria High School