Summary
Overview
Work History
Education
Skills
Certification
Languages
Refference
Timeline
Generic

Angelica Fontanos

Yelm,WA

Summary

Dynamic professional with extensive experience at Nisqually Red Wind Casino, excelling in financial analysis and customer service. Proven track record of resolving discrepancies and maintaining regulatory compliance. Adept at data entry and problem-solving, consistently achieving targets while enhancing operational efficiency. Committed to delivering exceptional results in fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Slot Attendant

Nisqually Red Wind Casino
Olympia, WA
07.2023 - 05.2025
  • Balance daily financial records by reconciling transaction summaries.
  • Executed currency trades to provide guests with casino chips or process cash redemptions for unused chips.
  • Accepted credit applications to verify credit references for check-cashing authorization.
  • Responded promptly to jackpot alarm bells.
  • Reconciled daily summaries of transactions to balance books.
  • Documented monetary exchanges and transaction reconciliations.
  • Reconciled cash and casino currency by auditing cash drawers and transaction receipts.
  • Facilitated check-cashing authorizations and house credit accounts.
  • Created and maintained records detailing monetary transactions, resolved discrepancies and verified funds accuracy with accounting staff.

Soft Count Clerk

Nisqually Red Wind Casino
Olympia, wa
05.2022 - 07.2023
  • Resolved discrepancies between physical counts and computer records quickly and efficiently.
  • Checked all paperwork for accuracy prior to submitting it for approval.
  • Accurately counted and balanced money in cash drawers at the beginning and end of shifts.
  • Performed daily audits of assigned areas to ensure accuracy of funds.
  • Utilized proper procedures for handling large sums of money in a secure manner.
  • Checked postings and documents for correctness, accuracy and proper coding.

Benefit Qualifying Guide

Instant Teams
Rehoboth Beach, DE
02.2022 - 03.2022
  • Managed an average of 300 outbound calls daily through a dialer system.
  • Qualified customers by assessing goals to ensure alignment with products and services.
  • Achieved daily, weekly, and monthly targets based on defined metrics.
  • Maintained exceptional customer service through effective phone etiquette and script adherence.
  • Demonstrated expertise in handling objections to facilitate successful outcomes.
  • Executed proficient data entry and navigated digital environments efficiently.
  • Engaged positively with individuals over the phone, especially seniors, utilizing strong communication skills.

Talent Acquisition Specialist

Adecco Staffing Agency
Yelm, WA
08.2021 - 10.2021
  • Organized skills assessments or competency tests for applicants when necessary.
  • Maintained applicant tracking system records and updated candidate information as needed.
  • Coordinated interviews between hiring managers and prospective employees.
  • Conducted initial phone screens of potential candidates.
  • Prepared offer letters for successful candidates.
  • Provided guidance to new hires throughout onboarding process.
  • Developed and implemented recruitment strategies to attract top talent.
  • Coordinated background checks and reference verifications for selected candidates.
  • Negotiated job offers and terms of employment to secure top candidates.
  • Maintained up-to-date knowledge of industry trends, tools, and technologies in talent acquisition.

Pharmacy Technician Intern

Walgreen's Pharmacy
Tacoma, WA
11.2020 - 12.2020
  • Verified patient information on prescription orders.
  • Operated automated dispensing systems according to established procedures.
  • Provided customer service to patients by answering questions regarding their medication.
  • Assisted pharmacists with compounding medications upon request.
  • Assisted in the filling of prescriptions, including counting, pouring and labeling pills.
  • Processed payments using cash register system accurately.
  • Followed protocols for proper disposal of expired or unused medicines.
  • Reported any discrepancies between actual product availability and computer-generated records to supervisor immediately.
  • Managed incoming requests for prescription refills from pharmacies, doctors and other medical staff members.
  • Maintained records of medications dispensed to patients.

Posting Clerk

Advance Credit Union
Ilocos, Philippines
08.2018 - 01.2019
  • Performed general clerical tasks such as photocopying, faxing, filing.
  • Developed efficient ways to process paperwork more quickly.
  • Reviewed invoices for accuracy prior to payment processing.
  • Verified and recorded incoming and outgoing mail to ensure accuracy of data.
  • Prepared and sorted documents for data entry into the system.
  • Answered customer inquiries regarding billing or services rendered.
  • Maintained accurate records of all documents processed.
  • Entered customer data into computer databases to ensure timely processing of orders.
  • Organized paperwork for easy retrieval when needed.
  • Processed payments, returns, refunds, credits, and other transactions accurately and efficiently.
  • Scanned, sorted, and filed hard copies of documents according to established procedures.
  • Identified discrepancies in data received from customers and resolved issues promptly.

Loan Processor

Advance Credit union
Ilocos, Philippines
01.2018 - 08.2018
  • Analyzed loan applications and supporting documents to determine eligibility for approval.
  • Reviewed loan applications for accuracy and completeness.
  • Prepared loan documents including promissory notes, deeds of trust, mortgage insurance policies and truth-in-lending statements.
  • Maintained accurate records in computer database system during loan origination process.
  • Researched escalated problems related to loan processing activities.
  • Adhered strictly to company policies when completing tasks associated with loan processing duties.
  • Verified accuracy of closing figures prior to disbursement of funds.
  • Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants.
  • Collaborated with underwriters to resolve any discrepancies in applicant's financial profile or documentation issues.
  • Explained the various types of loans available and advised on the best product suited for customer's needs.
  • Conducted quality control reviews on closed files ensuring compliance with state and federal regulations.
  • Developed relationships with clients, real estate agents, lenders, title companies and attorneys throughout closing process.

Front Desk Receptionist

Grand Victoria Hotel
Tuguegarao, Philippines
06.2017 - 01.2018
  • Greeted customers warmly and made them feel welcome.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Handled sensitive information in a confidential manner.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.

Quality Assurance Specialist Intern

Department Of Public Works And Highways
Cagayan, Philippines
01.2016 - 05.2017
  • Identified areas of improvement within the existing Quality Management System.
  • Conducted regular internal audits to identify non-conforming issues.
  • Verified accuracy of product documentation such as labels, instructions, warnings.
  • Collaborated with cross-functional teams across the organization to ensure adherence to quality objectives.
  • Worked closely with suppliers to ensure that components met required specifications.
  • Created reports summarizing findings from inspections and tests conducted.
  • Collaborated with management to discuss effective plans for resolving major quality problems.
  • Developed and maintained quality assurance protocols, processes and procedures.
  • Consulted with management and personnel to educate on QA standards.
  • Conducted thorough inspections of incoming materials and finished products to ensure quality standards were met.

Education

MBA - Accounting

Eastern Washington University
Cheney, WA
01-2027

MBA - Business Administration

Eastern Washington University
Cheney, WA
01-2027

Skills

  • Financial analysis
  • Data analysis
  • Project management
  • Customer service
  • Budgeting
  • Regulatory compliance
  • Data entry
  • Attention to detail
  • Problem solving

Certification

  • Intuit Bookkeeping Certified
  • Pharmacy Assistant Cerified

Languages

English
Professional
tagalog
Native/ Bilingual

Refference

  • Joseph Muraski Director at The Adecco Group

Jpmuraski@gmail.com

203 435-8144

  • Lakeshia Penn Manager at The Adecco Group

Lakeshia.penn@adeccona.com

276- 252-8078

  • James Yoeum Shift Supervisor

360-412-3815

J.yoeum@redwind.net

Timeline

Slot Attendant

Nisqually Red Wind Casino
07.2023 - 05.2025

Soft Count Clerk

Nisqually Red Wind Casino
05.2022 - 07.2023

Benefit Qualifying Guide

Instant Teams
02.2022 - 03.2022

Talent Acquisition Specialist

Adecco Staffing Agency
08.2021 - 10.2021

Pharmacy Technician Intern

Walgreen's Pharmacy
11.2020 - 12.2020

Posting Clerk

Advance Credit Union
08.2018 - 01.2019

Loan Processor

Advance Credit union
01.2018 - 08.2018

Front Desk Receptionist

Grand Victoria Hotel
06.2017 - 01.2018

Quality Assurance Specialist Intern

Department Of Public Works And Highways
01.2016 - 05.2017

MBA - Accounting

Eastern Washington University

MBA - Business Administration

Eastern Washington University

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