Summary
Overview
Work History
Education
Skills
Accomplishments
Organizations
Languages
References
Timeline
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Angelica Gallegos

Angelica Gallegos

Dallas,TX

Summary

Highly skilled Practice Administrator with background in healthcare management. Demonstrated strengths include strategic planning, staff development, and financial oversight within various healthcare settings. Proven track record of improving operational efficiency, enhancing team performance, and ensuring regulatory compliance. Committed to fostering positive work environments and delivering high-quality patient care.

Overview

11
11
years of professional experience

Work History

Practice Administrator

Children’s Medical Center
Plano and Dallas, TX
11.2020 - Current
  • Led and ensured the success of a team of 19 direct supports and 25 indirect supports in Plano/Dallas Foster Care through effective management.
  • Engaged in collaborative discussions during Consortiums, Team Huddles, and Care Conferences and team meetings.
  • Enhanced slot, provider, and schedule utilizations
  • Created and implemented policies and procedures for effective practice management while continuously streamlining processes resulting in increased efficiency
  • Ensured readiness for Joint Commission through active participation in ART Rounding's and Clean Sweeps. Checked entire office and waiting areas regularly to provide clean and organized surroundings.
  • Effectively resolved issues raised by personnel, patients, and providers
  • Promoted a collaborative work environment through team-building exercises.
  • Analyzed data using our Launchpad and analytics data to drive results
  • Completed Performance Goals and Evaluations for staff. Conducted regular meetings with practice staff to review performance objectives, goals, and outcomes.
  • Developed and implemented practice policies and procedures to ensure compliance with applicable laws and regulations.
  • Ensured timely completion of patient services by monitoring wait times for office visits.
  • Analyzed financial data to identify areas of improvement in cost control initiatives.
  • Oversaw recruitment efforts for new employees and provided onboarding training sessions.
  • Collaborated with medical, Behavioral Health and Psychiatric providers to develop treatment plans that met patient needs within budget constraints.
  • Monitored employee attendance records and maintained time off requests and approvals accordingly. Assessed staffing levels against operational needs in order to optimize resources utilization.
  • Responded promptly to customer complaints, ensuring high satisfaction ratings.
  • Tracked progress towards meeting organizational goals through periodic evaluations.
  • Participated in continuing education courses relevant to healthcare administration topics.
  • Consulted with clinicians to develop business strategy.
  • Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
  • Complied with OSHA and HIPAA regulations.

Case Management Supervisor

AIN, Inc/AIDS Healthcare Foundation
Dallas, TX
10.2017 - 11.2020
  • Developed a comprehensive case management program.
  • Developed and maintained relationships with external stakeholders to ensure successful case management outcomes.
  • Managed the daily operations of the case management department including developing policies and procedures.
  • Supervised, mentored, and supported Case Management Staff/Clinical Case Management & Eligibility Specialists as well as Social Work interns.
  • Attended and advocated at DCHHS Ryan White Planning Council and Committee meetings to secure services for individuals living with HIV/AIDS.
  • Ensured audit readiness by meticulously managing and organizing client case files for quality control according to Ryan White Standards.
  • Executed daily operations effectively and efficiently
  • Delivered exceptional customer service
  • Managed and resolved personnel issues efficiently
  • Successfully addressed any client concerns, complaints, or grievances
  • Facilitated Interviews and Conducted Background Checks as well as trained new staff.

Conservatorship Caseworker II

Department of Family Protective Services
Plano, TX
09.2013 - 08.2017
  • Oversaw the well-being of 45+ state ward minors
  • Established and managed services for parents and children, while ensuring punctuality and successful program completion, and effectively handling any concerns or problems.
  • Implemented comprehensive family and child plans of service to ensure the timely delivery and fulfillment of all required services.
  • Managed parent-child visitation schedules, communicated with necessary parties and documented in a professional demeanor.
  • Carried out announced and unannounced visits to foster placements and parents' homes.
  • Prepared and testified in court.
  • Established effective communication with a diverse range of professionals including service providers, educators, attorneys and law enforcement personnel.
  • Maintained a comprehensive record of all interactions through the IMPACT system.
  • Ensured timely presence at school meetings and medical appointments as necessary.

Education

Masters in Social Work -

Texas A&M Commerce
08.2018

Bachelors in Social Work -

Texas Woman's University
08.2013

Associates in Applied Sciences in Criminal Justice -

Dallas County Community College District
12.2006

Skills

  • Operational Leadership
  • People Leader
  • Financial Oversight
  • Process Improvement
  • Talent Management
  • Collaboration
  • Change Management
  • Performance Metrics
  • Staff Management
  • Crisis Management
  • Problem Solving
  • Revenue and Usage
  • Joint Commission Audits
  • Presentations/Facilitator
  • Operations Management
  • Patient Relations
  • Performance Improvement
  • Policy and procedure development
  • Workflow Management
  • Staff Development
  • New Hire Training
  • Strategic business planning

Accomplishments

  • Emerging Leader Accelerated Program (ELAP) Graduated 2021
  • GBGB Process Improvement Program Graduated 2023
  • Facilitates Professional Development with Children's Staff via Employee Workgroup Women Empowering Women
  • Co-Chair in 2023 and Chair in 2024 for Employee Workgroup Women Empowering Women
  • Actively participated in DEI efforts at Children's since 2023

Organizations

  • Chair of Women Empowering Women-Children’s
  • HOLA-Children’s
  • Member of Children’s Employee Workgroups and DEI

Languages

  • Spanish
  • English

References

Given upon request

Timeline

Practice Administrator

Children’s Medical Center
11.2020 - Current

Case Management Supervisor

AIN, Inc/AIDS Healthcare Foundation
10.2017 - 11.2020

Conservatorship Caseworker II

Department of Family Protective Services
09.2013 - 08.2017

Masters in Social Work -

Texas A&M Commerce

Bachelors in Social Work -

Texas Woman's University

Associates in Applied Sciences in Criminal Justice -

Dallas County Community College District

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Angelica Gallegos