Angelica Garcia
Garden City,KS
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Cashier
El Rancho Los Aldana (Jaqueline Aldana)
05.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Receptionist
San Juan Beauty Salon (Alejandra Sanjuan)
11.2013 - Current
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to appropriate station
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct personnel.
- Routed incoming mail and messages to relevant personnel without delay.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Confirmed appointments, communicated with clients, updated client records and maintained accurate client information.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled cash payments and assisted costumers with ATM and Cash App usage
- Listened closely to customer complaints and responded appropriately to issues.
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
- Communicated with salon personnel if clients canceled or changed appointment times.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Enforced policies, following company procedures at all times.
- Handled assignments independently with good judgement and critical thinking skills.
- Stocked, tagged and displayed products as required.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Developed and implemented comprehensive cleaning plan for entire building.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Supervised supplies in inventory and submitted reorder requests.
Education
High School Diploma -
Garden City High School
Garden City, KS05.2016
Skills
- Money Handling
- Stocking and Replenishing
- Order Taking
- Feedback Acceptance
- Cooperative Attitude
- Adaptable and Flexible
- Time Management Skills
- Strategic Planning
- Organization and Efficiency
- Greeting and Seating Clients
- Information Updates
- Front Desk Management
Languages
Spanish
Native or Bilingual
Timeline
Cashier
El Rancho Los Aldana (Jaqueline Aldana)
05.2023 - Current
Receptionist
San Juan Beauty Salon (Alejandra Sanjuan)
11.2013 - Current
High School Diploma -
Garden City High School
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