ANGELICA GARCIA
Manor,TX
Summary
Highly motivated individual with a strong desire to utilize customer service, communication, and organizational skills in a position that fosters a friendly and welcoming environment. Proven track record of delivering exceptional customer experiences. Dedicated to providing top-notch service and ensuring customer satisfaction. Seeking an opportunity to contribute skills and passion for creating positive interactions with customers, while effectively managing tasks and maintaining an organized work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Administrative Clerk
CommUnityCare North Central
Austin, TX
01.2024 - Current
- Excellent customer service skills.
- Stay up to date with daily emails. Reply in a professional manner to all emails needed.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with patients by phone or in-person to provide information.
- Check in and check out patients.
- Schedule patients following appointment for treatment.
- Keep providers schedule updated & reschedule what’s needed.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail. (Using Citrix, Epic, Files, Excel, Media manager, Charts, Insurance verification websites.)
- Pre-register patients for their upcoming appointment.
- Scan documents into patients file.
- Improved patients satisfaction by promptly answering inquiries and providing accurate information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Verify insurance eligibility and patients information.
- Collect patients Copay for the visit.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff or department.
- Close cash drawer at the end of everyday.
- Assist to any scheduled team meeting or trainings.
- Keep work space organized, clean, and sanitized.
Secretary
Lincoln General Contractors LLC
Austin, TX
01.2022 - 08.2023
- Excellent customer service skills and understanding customers needs.
- Keep track and control payroll.
- Complete checks bi-weekly for employees.
- Answer phone calls in a professional manner.
- Send & reply to emails professionally.
- Keep the schedule updated daily for contractors.
- Submit invoices.
- Create and submit employees daily work schedule.
- Complete bids for property managements.
- Supervise contractors job to maintain property management happy.
- Resolve managements complaints in the best way possible.
- Make payments to properties.
- Prepare price lists for vendors.
- Keep track of supplies for contractors and submit supply order when needed.
- Train new workers for their in office duties.
- Data entry (Word, Excel, Ops-Merch, Files, Quick-books)
- Open the office on time for staff.
- Close and secure the office.
- Maintain office clean and organized.
Cashier
HEB
Austin, TX
10.2020 - 10.2021
- Excellent Customer service.
- Handling money and Checks.
- Keep the line moving quick on rush hour.
- Friendly with customers.
- Keep My area clean and organized.
Host
Texas Roadhouse
Austin, TX
06.2020 - 07.2021
- Run a group of 8 people (leader)
- In charge of assigning tables for each server
- Assign tables for customers
- Answer phone calls in a professional manner
- Add people to the waitlist
- Maintain Host area clean and organized
- Making sure customers enjoy their meal and leave happy
- Open and organize the front area on time for staff and customers.
Education
High School Diploma -
Juan Navarro High school
Austin, TX06.2021
Skills
- Exceptional skills in working well in difficult and stressful environments
- Well-organized and ability to multitask to meet deadlines
- Ability to work independently
- Strong team player and good interpersonal, communication skills
- Fluent Spanish and English speaker
- Send and reply to emails in a professional manner
- Microsoft programs (Excel, PowerPoint, Word, Etc)
- Follow instructions to best complete the task
- Answer phone calls in a professional manner and resolve issues the best way possible
- Ability to work with little or no supervision, always trying to improve myself
- Keep customers/patients happy
- High skills with customer service
- Bookkeeping
Certification
Teeth Whitening Certified, 07/01/23
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Administrative Clerk
CommUnityCare North Central
01.2024 - Current
Secretary
Lincoln General Contractors LLC
01.2022 - 08.2023
Cashier
HEB
10.2020 - 10.2021
Host
Texas Roadhouse
06.2020 - 07.2021
High School Diploma -
Juan Navarro High school