Angelica Gerald
Fredericksburg,VA
Summary
Remote Customer Support Specialist with a proven track record of exceeding customer and patron expectations. Proficient in handling stressful situations and resolving customer dissatisfaction through effective communication and focused solutions. Known for consistently achieving win-win resolutions.
Overview
5
5
years of professional experience
Work History
Inbound Agent/ BH Appointer
Revelations/ Three Wire
06.2023 - Current
- Record-keeping, works independently, manage Veteran's caseload
- Coordinating and supporting the behavioral healthcare for Veteran's
- Maintain confidentiality of records relating to clients' treatment
Customer Service Agent
Verdia
05.2023 - 06.2023
- Listen and respond to customers questions
- Work with customers to resolve complaints resolve complaints, process orders, and provide information about services requested
- Help customers understand the products and services being offered by the company
Delivery Driver
Amazon
11.2022 - 02.2023
- Loading and unloading cargo safely and without damage
- Delivering packages and goods to customers on time and in good condition
- Interacting with customers or other recipients of delivers as representative of their organization
Merchandiser
Pepsi
07.2020 - 01.2022
- Monitoring warehouse inventory levels, submitting reports, and stocking shelves and displays
- Creating campaigns to attract customers and stay competitive
- Designing sales floor displays that highlight relevant products and sales
MOAT Service Representative
Geico
11.2020 - 01.2021
- Strong attention to detail with time management
- Ability to work comfortably in a fast-paced, high- volume call center
- Ensure customers have the right level of coverage while identifying and resolving customer conflicts
Collections Specialist
Alorica
06.2019 - 11.2019
- Contact customers with overdue accounts and attempt to either collect overdue amount or negotiate a payment plan
- Monitor the company's accounts receivable and identify overdue accounts
- Resolve customer issues and complaints concerning billing
Education
High School Diploma -
King George High School
King George, VAInformation System Technology
Germanna Community College
Fredericksburg, VASkills
- Objective-Oriented
- Script Compliance
- Financial Transaction Processing
- Client Relationship Development
- Thorough Data Analysis
- Customer Engagement
- Reporting Proficiency
- Effective Call Management
- Customer Service Expertise
- Quality Management Systems
- Expertise in MS Office Suite
- Strategic Solution Development
- Proficient Scheduling Management
- Call Center Operations
- Professional Phone Communication
- Crisis Management Skills
- Assessing Client Preferences
References
Available upon request.
References
References available upon request.
Timeline
Inbound Agent/ BH Appointer
Revelations/ Three Wire
06.2023 - Current
Customer Service Agent
Verdia
05.2023 - 06.2023
Delivery Driver
Amazon
11.2022 - 02.2023
MOAT Service Representative
Geico
11.2020 - 01.2021
Merchandiser
Pepsi
07.2020 - 01.2022
Collections Specialist
Alorica
06.2019 - 11.2019
High School Diploma -
King George High School
Information System Technology
Germanna Community College