Angelica Gibson
Mauldin,SC
Overview
24
24
years of professional experience
Work History
Concessions Cashier
Mauldin Sports Center
Mauldin, SC
08.2023 - Current
- Process customer transactions efficiently using point-of-sale systems.
- Maintain cleanliness and organization of concession stands during events.
- Provide excellent customer service by addressing inquiries and concerns promptly.
- Stock inventory regularly, ensuring product availability for patrons.
Cafeteria Manager
Green Charter School
08.2024 - 08.2026
- Managed daily cafeteria operations, ensuring compliance with food safety regulations.
- Supervised kitchen staff, providing training on food preparation and safety protocols.
- Developed and implemented menus that met nutritional guidelines and student preferences.
- Streamlined inventory management processes to reduce waste and optimize budgeting.
Cafeteria Worker
Greenville County School District
Mauldin, SC
08.2023 - 08.2024
- Prepared and served nutritious meals following school dietary guidelines.
- Maintained cleanliness and organization of kitchen and dining areas.
- Assisted in inventory management, ensuring availability of food supplies.
- Collaborated with team members to deliver efficient meal service during peak hours.
Caterer/Deli
Publix
Greenville, SC
08.2021 - 08.2024
- Prepared and assembled catering orders according to client specifications.
- Maintained cleanliness and organization of food preparation areas.
- Assisted in inventory management, ensuring timely restocking of supplies.
- Collaborated with team members to execute large-scale events efficiently.
General Manager
Arby's Restaurant
Greenville, SC
08.2014 - 08.2021
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Led staff training programs to enhance customer service and operational efficiency.
- Developed and implemented promotional strategies, increasing foot traffic and sales.
- Managed inventory levels, optimizing supply chain processes for cost-effectiveness.
- Fostered a positive work environment, enhancing team morale and reducing turnover rates.
- Collaborated with corporate teams on new menu launches and marketing initiatives.
- Developed and implemented strategies to increase sales and profitability.
Server Supervisor
Steak N Shake
Greenville Sc
03.2008 - 08.2011
- Supervised daily operations to ensure efficient service and adherence to company standards.
- Trained and mentored new staff on customer service protocols and menu knowledge.
- Coordinated team schedules to optimize coverage during peak hours and minimize wait times.
- Monitored inventory levels, placed orders, and managed stock to reduce waste and maintain quality.
- Conducted regular performance evaluations of team members to promote professional development.
- Analyzed workflow efficiency, recommending process improvements that increased operational effectiveness.
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
Cashier/Stock
TJX Companies
Greenville, SC
04.2007 - 08.2011
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring balanced transactions at shift end.
- Assisted with inventory management, restocking shelves to ensure product availability.
- Collaborated with team members to enhance store presentation and organization.
- Implemented promotional displays to drive sales and increase customer engagement.
- Monitored checkout area for cleanliness and safety compliance throughout shifts.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Cashier/Cook
Burger King
Rock Hill, SC
10.2002 - 02.2007
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers in selecting menu items, enhancing overall dining experience.
- Maintained cleanliness and organization of workstations to ensure safety and compliance.
- Collaborated with team members to optimize workflow during high-volume periods.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Balanced cash register at shift end, ensuring accurate financial reporting.
- Trained new staff on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
No Degree -
Rock Hill High School
Rock Hill, SCSkills
I am a very driven person and take pride in anything I do or touch I think that’s my best skill but I also am able to adapt very quickly to any surrounding I am in without missing a beat I am also a mother, so I am very trained in the area of multitasking while having someone demanding high standards from you all while smiling and navigating it with grace
Timeline
Cafeteria Manager
Green Charter School
08.2024 - 08.2026
Concessions Cashier
Mauldin Sports Center
08.2023 - Current
Cafeteria Worker
Greenville County School District
08.2023 - 08.2024
Caterer/Deli
Publix
08.2021 - 08.2024
General Manager
Arby's Restaurant
08.2014 - 08.2021
Server Supervisor
Steak N Shake
03.2008 - 08.2011
Cashier/Stock
TJX Companies
04.2007 - 08.2011
Cashier/Cook
Burger King
10.2002 - 02.2007
No Degree -
Rock Hill High School