Angelica Gonsalez
San Fernando,CA
Summary
Certified Medical Assistant and Phlebotomist with experience in fast paced healthcare settings. Skilled in patient care, medical terminology, and EMR systems. Highly adaptable, efficient, and motivated to contribute to quality patient care while growing professionally.
Overview
20
20
years of professional experience
2007
2007
years of post-secondary education
Work History
Medical Assistant/Phlebotomist
Center for Rheumatology
North Hollywood, California
11.2008 - Current
- Manage daily front and back office operations, including inbound/outbound calls and patient scheduling
- Schedule, confirmed, and coordinated patient appointments
- Collect copayments and processed verbal and manual payments
- Document patient messages and facilitated physician call backs
- Communicate laboratory results to patients per physician direction
- Manage medication refills and insurance authorizations
- Obtain and recorded vital signs
- Administer intramuscular, subcutaneous, and intradermal injections
- Perform venipunctures
- Prepare, label, and process blood specimens and laboratory orders
- Prepare, sanitize, and maintain exam rooms
- Assist physicians with procedures and minor wound care
- Manage medical supply inventory and ordering
- Assist with managerial duties and special projects as needed
Medical Assistant
Frontline Medical Associates
San Fernando, California
01.2006 - 11.2008
- Managed inbound and outbound phone communications
- Assisted patients and insurance companies with medical records requests
- Performed and documented vital signs
- Administered injections and performed venipuncture
- Conducted electrocardiograms (EKGs)
- Assisted physicians with minor surgical procedures
- Provided wound care and performed suture removal
- Supported management with special projects and administrative duties
Education
Certified Phlebotomy Technician (CPT) - Phlebotomy Technician
Simi Institute For Career And Education
Simi Valley, CA 01.2011 - 03.2011
Certified Medical Assistant (CMA) - Medical Assistant
Maric Career College
North Hollywood, CA 09.2005 - 05.2006
San Fernando High School
San Fernando, CASkills
- Bilingual English/Spanish
- 20 years experience in healthcare
- Vital signs assessment
- Venipuncture
- Administration of injections (Intramuscular, Subcutaneous, Intradermal)
- Electrocardiogram (EKG) operation
- Blood specimen collection, labeling, and processing
- Laboratory order preparation and processing
- Centrifuge operation
- Medication refills and insurance prior authorizations
- Assist physicians with procedures
- Exam room preparation and sanitization
- Patient scheduling, appointment confirmation, and follow up
- Insurance verification (HMO, PPO)
- Communicating laboratory results per physician direction
- Payment and copay collection
- Medical records and EMR documentation
- Professional phone etiquette (inbound/outbound calls)
- Medical supply inventory management and ordering
- Support management with administrative and special duties
- EMR Systems (Electronic Medical Records)
- Microsoft Word and Microsoft Excel
- Excellent typing speed and accuracy
- Experience in fast paced, high-volume medical offices
- Strong multitasking and time management abilities
- Quick learner with adaptability to new systems and procedures
- Professional, reliable, and dependable
- Positive attitude with strong patient empathy
- Able to work independently or as part of a healthcare team
Timeline
Certified Phlebotomy Technician (CPT) - Phlebotomy Technician
Simi Institute For Career And Education
01.2011 - 03.2011
Medical Assistant/Phlebotomist
Center for Rheumatology
11.2008 - Current
Medical Assistant
Frontline Medical Associates
01.2006 - 11.2008
Certified Medical Assistant (CMA) - Medical Assistant
Maric Career College
09.2005 - 05.2006
San Fernando High School