Angelica Gonzalez
Pittsburg,Ca
Summary
Reliable, with over 9 years of experience with customer service and satisfaction. Highly organized, self-motivated and proficient with computers.
Organized Bank Teller proficient in time management. Provides professional and courteous customer service with integrity and accuracy. Experienced in cash handling, balancing drawers, atm certified.
Overview
8
8
years of professional experience
Work History
Teller
Wells Fargo
12.2021 - Current
- Promote a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Developed strong relationships with customers through great service, fostering loyalty and trust.
- Educated customers on use of banking website and mobile apps.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Provided training to new tellers on bank procedures, teller transactions and cash handling.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Processed customer transactions promptly, minimizing wait times.
Sales Rep.
Metro By T-mobile
01.2017 - 12.2021
- Managing customer transactions and services
- Provide great customer service
- Conduct routine transactions within time limits
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Education
AA - Liberal Arts: Math & Science
Los Medanos College
Pittsburg, Ca01.2021
Skills
- Critical Thinking
- Communication
- Teamwork
- Cash handling and management
- Transaction processing accuracy
- Patience and empathy
- Listening and comprehension
- Spanish speaking
Timeline
Teller
Wells Fargo
12.2021 - Current
Sales Rep.
Metro By T-mobile
01.2017 - 12.2021
AA - Liberal Arts: Math & Science
Los Medanos College
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