Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Work Preference
Timeline
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Open To Work

Angelica Gonzalez

New York,USA

Summary

Dynamic healthcare operations leader with over 15 years of experience driving strategic improvements in outpatient settings, specializing in revenue cycle optimization and inclusive team development. Recognized for exemplary crisis leadership during the COVID-19 pandemic, with a proven track record of building specialty clinics, streamlining workflows, and supporting vulnerable populations with discretion and empathy. Successfully earned both bachelor's and master's degrees through full-time online study while maintaining a full-time position, demonstrating resilience, time management skills, and a commitment to professional growth. Currently transitioning into remote project management roles, equipped with emotional intelligence, cross-functional collaboration abilities, and a focus on operational excellence to tackle complex challenges.

Overview

13
13
years of professional experience

Work History

Caregiver (Per Diem)

Private Family
07.2024 - Current
  • Provide compassionate, structured care for a child with autism, supporting emotional regulation and daily routines.
  • Collaborate with parents to reinforce therapeutic strategies and maintain consistency across home and school environments.
  • Demonstrate adaptability and emotional intelligence in a high-trust caregiving role with flexible, per diem availability.

Administrative Assistant (Contract)

ADM Consulting Group, LLC
05.2025 - 07.2025
  • Secured and verified medical records for legal teams with precision and confidentiality.
  • Facilitated email communication with Life Care Planner and attorneys for project alignment.
  • Uploaded documents via Dropbox and coordinated communication through Google Chat.
  • Updated narrative reports and financial planning templates using Excel.

Operations Manager & Intake Coordinator (Contract)

Therapy Insights Practice
01.2025 - 04.2025
  • Led hybrid operations for a behavioral health practice, improving client onboarding and internal workflows.
  • Oversaw payroll, benefits verification, and insurance claim submissions.
  • Served as primary liaison between clinicians, clients, and ownership for operational coordination.
  • Used KPIs to drive improvements in patient outcomes and practice performance.

Operations Manager

Northwell Health Physician Partners
06.2023 - 06.2024
  • Promoted for exceptional leadership during COVID-19.
  • Spearheaded remote work transition and maintained provider schedules for telemedicine.
  • Hired an Advanced Clinical Practitioner (ACP) to expand new patient capacity.
  • Directed strategic operations and implemented workflow automation, improving efficiency by 25%.
  • Ensured compliance with safety regulations and tracked key financial indicators.

Operations Supervisor

Northwell Health Physician Partners
06.2013 - 06.2023
  • Increased revenue by 10% through strategic cardiac billing and copay collection.
  • Founded Cardiac Pulmonary Hypertension and Surgical Clearance Clinics.
  • Led a diverse team including LGBTQ+ and multicultural staff, fostering inclusion and psychological safety.
  • Coordinated care for incarcerated individuals, survivors of domestic violence, and high-profile patients with discretion.
  • Mentored staff and improved patient satisfaction through accountability and process improvements.

Administrative Assistant

Mount Sinai Health System
10.2012 - 06.2013
  • Registered and updated patient insurance and demographics for Heart Monitoring program.
  • Coordinated cardiac procedure scheduling and insurance verification.
  • Managed billing and claims processing for remote cardiac monitoring services.

Education

Google Project Management Professional Certificate -

Coursera
11.2025

Master of Health Administration - undefined

University of Arizona Global Campus
06.2022

Bachelor of Science - Health Administration

Ashford University
12.2020

Medical Billing & Coding Certification - undefined

Allen School of Health Sciences
12.2013

Skills

  • Strategic Project Planning & Execution
  • Remote Team Leadership & Workflow Optimization
  • Revenue Cycle Strategy & KPI Analysis
  • Stakeholder Communication & Cross-Specialty Collaboration
  • Change Management, Budgeting & Conflict Resolution
  • Emotional Intelligence & Inclusive Team Culture
  • EHR Systems: EPIC, Allscripts, GE Centricity, Athena, Soarian Cerner
  • Tools: Microsoft Excel, Word, PowerPoint, Tableau, DocuSign, Adobe Acrobat Pro, Gusto
  • Platforms: Slack, Teams, Zoom, Google Meet
  • Insurance Verification & Claims Processing
  • Documentation Review & Compliance
  • Customer Service Excellence
  • Problem-solving
  • Time management
  • Respectful and compassionate
  • Customer service
  • Critical thinking

Hobbies and Interests

Resume and career branding strategies, Process improvement and team development, Learning new tools for remote collaboration

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Work Preference

Work Type

Full Time

Location Preference

RemoteHybrid

Timeline

Administrative Assistant (Contract)

ADM Consulting Group, LLC
05.2025 - 07.2025

Operations Manager & Intake Coordinator (Contract)

Therapy Insights Practice
01.2025 - 04.2025

Caregiver (Per Diem)

Private Family
07.2024 - Current

Operations Manager

Northwell Health Physician Partners
06.2023 - 06.2024

Operations Supervisor

Northwell Health Physician Partners
06.2013 - 06.2023

Administrative Assistant

Mount Sinai Health System
10.2012 - 06.2013

Master of Health Administration - undefined

University of Arizona Global Campus

Bachelor of Science - Health Administration

Ashford University

Medical Billing & Coding Certification - undefined

Allen School of Health Sciences

Google Project Management Professional Certificate -

Coursera

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