Angelica Granados
Boise,ID
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. High-energy leader and analytical problem-solver with proven team building and management success.
Overview
12
12
years of professional experience
Work History
STORE MANAGER
UNDER ARMOUR
09.2020 - Current
- Developed and nurtured strong professional alliances with team members, peers, and superiors, leading to successful implementation of positive change.
- Instructed, trained, and supported store management team in the accomplishment of Division of Responsibilities, fostering the growth of potential company leaders.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Increased average transaction value, conversion and revenue per visit by upselling products, promoting add-ons, and cross-selling complementary items.
- Analyzed reporting and daily sales trends for making real-time strategic business decisions that drive results.
- Managed payroll and schedule adjustments efficiently to optimize productivity and achieve targeted goals in payroll and sales.
- Completed routine store inventories.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Managed all aspects of merchandise handling to ensure efficient operations in areas such as shipment receipt and processing, markdown optimization, and replenishment systems while upholding backroom standards.
- Ensured proper planning, scheduling, and execution of visual directives for mapping and floorsets within designated timeframe.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
DEPARTMENT SUPERVISOR
BED BATH & BEYOND
07.2017 - 08.2020
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Effectively managed various merchandise departments within the store by demonstrating extensive product knowledge and supervising activities such as restocking, organizing displays, and implementing price changes.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
STORE MANAGER
ALDO
07.2015 - 03.2017
- Mentored new hires during their onboarding process, ensuring associates were well-equipped to excel in their roles from day one.
- Fostered culture of continuous improvement, leading to consistently high service standards.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maintained updated product knowledge to successfully educate and advise customers.
- Communicated visual merchandising information and standards via in-store training and regular meetings.
STORE MANAGER
UNIFORM DESTINATION
01.2013 - 07.2015
- Managed, recruited, on-boarded, and trained all staff.
- Ensured associates understood and met the needs of the business.
- Modeled excellent customer service.
- Achieved location’s sales plan and used performance targets to maximize business results.
- Completed all operational activities in compliance with company policies and procedures.
- Implemented all merchandising guidelines.
- Effectively managed store inventory.
- Ensured all cash management duties were followed.
- Followed and executed safety and security routines.
Education
Some College (No Degree) - Business Administration And Management
Boise State University
Boise, IDSkills
- Demonstrated ability to communicate effectively with customers and store team
- Strong prioritizing, interpersonal, problem solving and planning skills
- Strong communication, presentation, delegation and follow-up skills
- Demonstrated ability to analyze business trends and reporting to drive sales
References
Available upon request.
Timeline
STORE MANAGER
UNDER ARMOUR
09.2020 - Current
DEPARTMENT SUPERVISOR
BED BATH & BEYOND
07.2017 - 08.2020
STORE MANAGER
ALDO
07.2015 - 03.2017
STORE MANAGER
UNIFORM DESTINATION
01.2013 - 07.2015
Some College (No Degree) - Business Administration And Management
Boise State University